Gurseerat Sangha
Delta,BC
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
2
2
years of professional experience
Work History
Employee Support Analyst
PHSA
10.2023 - Current
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Established and maintained client rapport by utilizing quality customer service, build loyalty and support retention goals
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Provided detailed information about available services and requirements by acting first point of contact, and documenting them
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Scheduling Clerk
PHSA
04.2022 - 10.2023
- Increased on-time performance metrics by proactively identifying potential scheduling conflicts and taking preventive measures to avoid them.
- Maintained accurate records of employee time-off requests, ensuring fair distribution of vacation days within the team.
- Maximized utilization of available resources by strategically planning staff assignments according to workload demands.
- Contributed to a well-organized workplace by consistently updating electronic calendars with pertinent information regarding appointments and event bookings.
- Enhanced operational efficiency through the development and implementation of standard operating procedures for the Scheduling Clerk role.
- Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
Education
Diploma in Business Management -
Langara College
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Information Gathering
- Report Preparation
- Multiple Priorities Management
Languages
English
Punjabi
Hindi
Timeline
Employee Support Analyst
PHSA
10.2023 - Current
Scheduling Clerk
PHSA
04.2022 - 10.2023
Diploma in Business Management -
Langara College
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