Gurreetpreet Singh
105, Fredrick Ave, Halifax,Canada
Summary
Experienced and results-oriented professional with a diverse background spanning computers, security, digital marketing, customer service, and education. Available 24/7 with extensive experience across all shifts, including emergency response (8 PM to 8 AM), and possess a reliable vehicle for efficient commuting. Proven ability to lead teams, develop and implement strategies, and deliver exceptional results in dynamic environments. Skilled in incident response, digital marketing analytics, customer relationship management, and technical support. Strong communication, leadership, and problem-solving skills coupled with a commitment to continuous learning and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Healthcare Operations
Paladin Technologies & Security
Vancouver, British Columbia
04.2024 - Current
- Coordinated with BCAS (Air Ambulance), RCMP, BCvan services (Ambulance), BC Emergency Services, and correctional facilities (Prisoner Holding Centres) to provide accurate security and staff assistance
- Coordinated emergency response, monitoring, and dispatching appropriate resources over the radio systems (similar to military) to client facilities
- Ensured 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors
- Acted as a centralized point of contact for security incidents related to client facilities. Provided exceptional customer service and support to internal and external customers
- Directed, communicated, and instructed officers in the field using radios and Nextel systems. Maintained accurate records and logs using MS Office Excel
- Developed and maintained employee schedules to ensure proper coverage of shifts after-hours when scheduling is not available.
Digital Marketing Coordinator
Manhattan Dress
New York, USA
02.2023 - Current
- Working casual (remotely) for my sister's own company. Monitored and analyzed KPIs to measure digital marketing effectiveness
- Collaborated with internal teams for brand consistency
- Implemented SEO strategies to improve organic search rankings.
- Identified opportunities for new partnerships or collaborations that could benefit our organization's reach.
Operator and Scheduling Assistant
UNICORN SECURITY
Surrey, Canada
11.2023 - 05.2024
- Assisted customers with inquiries, complaints, orders, billing issues, technical support, and other customer service related issues.
- Dispatched security guards according to customer needs, shift schedules and ensured that all posts were adequately staffed at all times.
- Performed periodic background checks on existing employees as required by management.
- Advised supervisors regarding best practices for maintaining a safe work environment.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Created and maintained employee schedules to ensure adequate staffing levels.
Security Officer
UNICORN SECURITY
Surrey, Canada
01.2023 - 11.2023
- Ensured safety through patrols, access control, incident response, and CCTV monitoring
- Led emergency response teams, ensuring swift and effective resolution of security threats, enhancing overall site safety
- Conducted thorough risk assessments, identifying vulnerabilities and implementing mitigation strategies, significantly reducing security incidents.
Customer Service Associate
Northview Golf and Country Club
Surrey, Canada
- Assisted in the Pro Shop and coordinated events
- Managed Pro Shop inventory, ensuring optimal stock levels and efficient product turnover
- Coordinated events with team members, resulting in seamless execution and positive guest feedback
- Enhanced member experience by implementing new customer service protocols, boosting retention rates.
Computer Lab Assistant
MGN Public School
Jalandhar, India
- Mentored junior students in programming and computer skills
- Streamlined computer lab operations, ensuring all systems functioned efficiently, resulting in a 20% increase in student productivity
- Coordinated with faculty to develop and implement new lab protocols, enhancing the learning environment for over 200 students.
Education
Associate's Degree - Computer Information Systems
University of Fraser Valley
Abbotsford, BC06-2024
Secondary School - Science (Physics, Chemistry & Maths)
MGN Public School
Jalandhar, Punjab09.2021
Skills
- Database Management
- Network Security
- System Administration
- Web Development
- Algorithms
- Data Structures
- Windows Servers
- Project Management
- Agile Methods
- Scrum
- Software Testing
- Quality Assurance
- Cloud Computing
- Ethical Hacking
- Microsoft Office
- Radio Trained
- Security Systems
- Incident Response
- Strong Communication
- Team Coordination
- Customer Service
- Problem Solving
- Quick Decision Making
Accomplishments
- Security License
- First Aid/CPR
- Class 5 drivers license
Certification
- CompTIA Security+ (SYO-601) Cert Prep: 9 Operations and Incident Response
- Learning Path: Become an Ethical Hacker
- Ethical Hacking: SQL Injection
- Ethical Hacking: Cloud Computing
- Ethical Hacking: Cryptography (2019)
- Ethical Hacking: Hacking loT Devices (2019)
- Ethical Hacking: Mobile Devices and Platforms
- Ethical Hacking: Wireless Networks
- Ethical Hacking: Hacking Web Servers and Web Applications
- Ethical Hacking: Evading IDS, Firewalls, and Honeypots
- Ethical Hacking: Session Hijacking
- Ethical Hacking: Denial of Service
Languages
English
Full Professional
French
Elementary
Punjabi
Native/ Bilingual
Hindi
Professional
Languages
- English, Highly proficient
- Punjabi, Native
- Hindi
- French, Novice
References
References available upon request.
Timeline
Healthcare Operations
Paladin Technologies & Security
04.2024 - Current
Operator and Scheduling Assistant
UNICORN SECURITY
11.2023 - 05.2024
Digital Marketing Coordinator
Manhattan Dress
02.2023 - Current
Security Officer
UNICORN SECURITY
01.2023 - 11.2023
Customer Service Associate
Northview Golf and Country Club
Computer Lab Assistant
MGN Public School
Associate's Degree - Computer Information Systems
University of Fraser Valley
Secondary School - Science (Physics, Chemistry & Maths)
MGN Public School
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