Gurramavtar Singh
Brampton,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Teleperformance Pvt. Ltd.
06.2022 - 06.2023
- Engage with approximately 30 clients via phone, email, and live chat, ensuring prompt and expert responses
- Provide accurate information regarding products, services, and corporate policies to handle client inquiries
- Exhibit empathy and patience when resolving customer complaints, striving for swift resolution while upholding satisfaction levels above 90%
- Supervise the representative's responsiveness to customer feedback
- Strategically prioritize tasks to sustain productivity and efficiency throughout day, meeting daily deadlines for addressing customer inquiries and resolving issues
- Thoroughly document customer interactions, inquiries, complaints, and resolutions in business's CRM (Customer Relationship Management) system
- Maintained and managed customer files and databases.
Education
Diploma in digital business management - Digital Business Management
Toronto School of Management
Toronto, ON04.2024
Skills
- Worked efficiently in fast-paced environments
- Delivered exceptional customer service
- Thrived under pressure, maintaining high productivity levels
- Executed calculations with carefulness and efficiency
- Demonstrated innovative and decisive professional
- Quickly adapted to change
- Grasped concepts with minimal guidance
- Experience working with team
Websites
Accomplishments
- Consistently attained a customer satisfaction rating exceeding 95% through the delivery of exceptional customer service and support.
- Pioneered the training and mentoring of five new customer service agents, resulting in a 20% reduction in onboarding time and enhanced team cohesion.
- Earned recognition as a "Top Performer" for three consecutive months by consistently exceeding monthly performance metrics.
- Initiated a team effort to streamline the customer feedback process, resulting in a 40% increase in actionable feedback submissions.
- Efficiently managed workload while meeting productivity and all KPI requirements, maintaining above 85%.
- Identified and resolved common issues by logging questions and analyzing frequent problems, resulting in a 5% reduction in complaints and queries overall.
Availability
Monday to Thursday from 2 pm
Friday to Sunday all-day
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Care Representative
Teleperformance Pvt. Ltd.
06.2022 - 06.2023
Diploma in digital business management - Digital Business Management
Toronto School of Management
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