Gurpyar Kahlon
Brampton,Canada
Summary
Senior Security Operations Manager with a proven track record in data center environments, specializing in implementing enterprise-level security strategies and strengthening compliance across multiple sites. Highly skilled in physical security operations, risk assessments, and crisis response, with a reputation for driving consistent operational excellence. Known for strong communication and leadership abilities that foster cross-functional collaboration. Successfully improved security posture and reduced incidents through proactive planning, disciplined process management, and effective vendor oversight.
Overview
8
8
years of professional experience
Work History
Senior Security Manager
Salute Mission Inc.
01.2025 - Current
- Directed a $3M+ physical security portfolio, overseeing operations, budgeting, workforce scheduling, and HR processes across multiple sites.
- Managed third-party vendors including Securitas and regional contractors, ensuring SLA compliance and service quality.
- Implemented enterprise-wide security strategies, aligning with corporate risk management standards.
- Led the deployment of CCTV, access control, and intrusion detection systems across critical sites.
- Developed and enforced SOPs to minimize risk and strengthen physical security compliance.
- Conducted regular audits and risk assessments, reducing security breaches through preventive action.
- Responded to high-risk incidents and emergencies with real-time decision-making and coordination.
- Delivered internal training to regional security leaders, improving accountability and team readiness.
- Built strategic partnerships across IT, Legal, and Operations to drive aligned security goals.
- Reported KPIs, trends, and security analytics to senior leadership for data-driven action.
Security Operations Manager
Salute Mission Critical
01.2023 - 01.2025
- Access Control & Case Management: Processed and approved access requests using Zoho and ServiceNow, ensuring efficient case and ticket management.
- Financial Operations: Handled invoicing and billing through Salesforce, ensuring accuracy and timely processing.
- Site Security Management: Led operations for two security sites—one with third-party security and another with in-house security—including recruitment, scheduling, and training of security personnel.
- Operational Leadership: Supervised daily site security operations, emergency response plans, and special events, ensuring strict adherence to protocols.
- Policy Development & Implementation: Created and enforced tailored security standards and policies, overseeing vendor performance for security, training, and risk assessments.
- Data Analysis & Risk Management: Analyzed data to identify threats and risks, developing custom mitigation strategies and procedures.
- Stakeholder Collaboration: Partnered with stakeholders to address security deficiencies and implement solutions, ensuring compliance with industry regulations.
- Security Technology Expertise: Specialized in the management of security systems like CCTV, Access Control, and Incident Management.
- Security Project Management: Led projects to enhance physical security, including system upgrades in datacenter environments.
- Compliance Management & Auditing: Maintained compliance with ISO 27001, PCC DLL, and other industry standards, conducting audits to address gaps and ensure policy adherence.
- Developed and implemented security protocols to safeguard data center assets.
- Led a team of security personnel, enhancing operational efficiency and response times.
Zone Supervisor
Paladin Security
01.2022 - 01.2023
- Leadership & Development: Provides effective leadership, guidance, and ongoing coaching to security personnel, fostering a culture of accountability and continuous improvement through regular training and mentorship.
- Operational Oversight: Ensures seamless execution of standing orders and daily scheduled activities during each shift, maintaining operational consistency and preparedness.
- Policy Compliance & Enforcement: Guarantees strict adherence to Paladin Security and site-specific policies, ensuring compliance across all levels of security staff.
- Training Coordination: Oversees the mandatory training for Security Guards and Team Leaders, ensuring that all team members meet the necessary qualifications and skill levels.
- Staff Motivation & Recognition: Motivates security staff, recognizing exceptional performance through commendations, fostering a positive and high-performing work environment.
- Incident & Complaint Management: Leads the documentation, investigation, and resolution of security incidents and complaints, ensuring timely and thorough responses to uphold site safety.
- Alarm & Response Management: Investigates and resolves alarm triggers efficiently, ensuring swift and appropriate responses in line with security protocols.
- Patrol & Response Duties: Conducts site patrols, responds to incidents, and ensures accurate completion of Security Shift Reports (SSRs) to maintain accountability and operational visibility.
- Communication & Issue Escalation: Proactively communicates any concerns or issues with the Site Supervisor or Coordinator, ensuring transparency and timely resolution of operational challenges.
Team Lead
Paladin Security
07.2021 - 12.2021
- Guard Competency Assurance: Ensures that all assigned guards possess the necessary skills and qualifications to meet the specific demands of their assigned locations, maintaining high operational standards.
- Performance Audits: Conducts random performance evaluations of guards, ensuring their knowledge and on-site execution consistently align with company expectations and site requirements.
- Incident Response Leadership: Takes charge during major incidents, ensuring guards respond swiftly and accurately, with detailed documentation of their observations, actions, and findings.
- Incident Report Oversight: Reviews all incident reports submitted by guards, ensuring they are clear, comprehensive, and accurately reflect the events and actions taken.
- Disciplinary Action Management: Initiates corrective or disciplinary actions when necessary, upholding a standard of accountability and ensuring that performance issues are addressed promptly.
- Daily Briefing Coordination: Prepares and delivers concise and informative daily briefings to Security Services Management and relevant personnel, ensuring clear communication of any incidents or updates.
- Patrol Management & Technology Use: Oversees and conducts patrols utilizing electronic guard tour software, ensuring accurate tracking and reporting of patrol activities and compliance with safety protocols.
- Consistent Knowledge Checks: Regularly performs random checks on guards to ensure they remain knowledgeable and maintain high levels of performance throughout their assignments.
Security Guard
Paladin Security
04.2019 - 07.2021
- Independent & Collaborative Work Capability: Demonstrates the ability to work efficiently both independently and as part of a team, ensuring flexibility in dynamic environments.
- Acting Team Lead: Assumes the role of Team Lead during absences or when additional leadership is required, ensuring seamless continuity in operations and decision-making.
- Proactive Patrols & Issue Resolution: Conducts proactive patrols with enthusiasm, addressing policy breaches and facility concerns with diligence and ensuring a secure environment.
- Alarm & Emergency Response: Responds promptly and professionally to security alarms and emergencies, managing the situation calmly to avoid public distress while ensuring the safety and security of the premises.
- Access Control & Monitoring: Oversees the entrance and departure of employees, visitors, and other individuals, ensuring that access is authorized and secure.
- Team Collaboration & Contribution: Actively contributes to team efforts, consistently meeting or exceeding goals and supporting team success by accomplishing related tasks.
- Incident Response & Management: Responds efficiently to a wide range of incidents, ensuring proper documentation and adherence to security protocols.
- Comprehensive Patrols: Regularly patrols both the interior and exterior of the facility, ensuring that all areas are secure, and potential risks or issues are identified and addressed.
Co-owner/Supervisor
Zimidara Commission Agents
09.2017 - 07.2019
- Financial Management: Effectively managed cash and credit accounts, ensuring accurate processing and reconciliation of transactions while maintaining financial integrity.
- Team Supervision & Customer Service: Supervised staff, providing guidance and support to ensure smooth operations while handling customer interactions with professionalism and efficiency, resolving issues promptly.
- Logistics Oversight: Directed logistics operations, optimizing workflows and ensuring timely delivery of goods and services to meet operational and customer demands.
- Customer Relationship Management: Developed and nurtured strong customer relationships, fostering loyalty and ensuring satisfaction by addressing concerns and maintaining open communication.
Education
Postgraduate - Financial Planning and wealth Management
Lambton college
Toronto, ON05.2021
Bachelor's Degree - E-Commerce and Digital Marketing
Apeejay College of Fine Arts
Jalandhar, Punjab06.2018
Skills
- Security Operations & Risk
- Physical Security Management, Emergency Response, Threat Assessments, SOP Enforcement
- Compliance & Auditing
- ISO 27001, PCI-DSS, ServiceNow, Policy Audits, Data Privacy
- Technology & Tools
- CCTV, Access Control, Zoho, Salesforce, Guard Tour Systems, Microsoft Office
- Leadership & Strategy
- Team Supervision, Budgeting, Scheduling, Vendor Management, Strategic Execution
- Soft Skills & Languages
- Communication, Problem Solving, English, Punjabi, Hindi
- Intrusion detection systems
- Security awareness training
- Physical security measures
- Access control implementation
- Security policy development
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Senior Security Manager
Salute Mission Inc.
01.2025 - Current
Security Operations Manager
Salute Mission Critical
01.2023 - 01.2025
Zone Supervisor
Paladin Security
01.2022 - 01.2023
Team Lead
Paladin Security
07.2021 - 12.2021
Security Guard
Paladin Security
04.2019 - 07.2021
Co-owner/Supervisor
Zimidara Commission Agents
09.2017 - 07.2019
Bachelor's Degree - E-Commerce and Digital Marketing
Apeejay College of Fine Arts
Postgraduate - Financial Planning and wealth Management
Lambton college
Volunteer Experience
At Nugen IT Services, Jalandhar, Punjab (Aug 2018 – May 2019), I designed and developed customized, user-friendly websites for clients, ensuring functionality aligned with their specific needs. I leveraged multilingual programming skills, including Java, Bootstrap, and foundational coding languages, to build robust and responsive web applications. Leading a team of designers and developers, I managed project timelines, fostered collaboration, and implemented best practices to deliver high-quality results. My technical proficiency in development tools allowed me to create seamless, modern websites that consistently met or exceeded client expectations. In addition, I volunteered as a tech support mentor, assisting local NGOs with website development and guiding high school students in coding workshops. I also hold certifications in Web Development, Java Programming, and Bootstrap & Responsive Web Design, which strengthened my practical expertise in delivering effective digital solutions.