Gurpriya
Cornwall,ON
Summary
To Obtain a Position Where I can Maximize my multilayer skills. I am self-motivated Hardworking and reliable with extensive Customer Service skills In Office administrative and clerical problem solver who works well independently and contributes to the team spirit with, Reputation for forging effective working relationships with the public. management and co works at all levels, along with having good communication skills as well, always demonstrating a positive, friendly and helpful attitude. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sherweb
07.2021 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Monitored reservations to track incoming parties and special events.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Computed guest billings and posted charges to room accounts.
- Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Solved minor customer issues and escalated major problems immediately.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Sales Representative
IOS Solutions
08.2020 - 05.2021
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
Education
Post Graduation Diploma - Computer Network And Security
ISI- Institut Superieur D'informatique
Canada06.2022
GED -
Thapar University
07.2017
Skills
- Communication
- Team building
- Analytical
- Coordination
- Work ethic
- Troubleshooting
- Flexible
- Customer service
- Organizational skills
- Problem resolution
- Clerical
- Multitasking
- Supervision
- Planning
- Leadership
Timeline
Customer Service Representative
Sherweb
07.2021 - 12.2022
Sales Representative
IOS Solutions
08.2020 - 05.2021
Post Graduation Diploma - Computer Network And Security
ISI- Institut Superieur D'informatique
GED -
Thapar University
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