Gurpreet Singh

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Lift heavy weight

• Good analytical and organizational skills
• Excellent problem-solving skills
• Proficient in maintaining a hygienic surrounding
• Actively listen and ask questions to understand and appreciate the points of view of others
• Developed understanding of the information in a variety of forms (e.g., words, graphs, charts, diagrams)

• Confident in dealing with people, problems, and situations with honesty and integrity
• Enthusiastic, reliable, punctual, self-motivated with a good code of ethics
• Recognize your own and other people’s good efforts
• Responsible and willing to learn and grow

• Potential to greet and build rapport with customers
• Proven ability to respond to customer concerns and maintain a friendly workplace environment