GURPREET SINGH BHOGAL
Mississauga,ON
Summary
Skilled and proficient Telecommunications Technician with a comprehensive background in successfully installing, repairing, and configuring a wide range of telecommunications equipment. Complements technical expertise with significant experience in a help desk role, where I excelled in providing timely and effective support for a variety of technical issues, enhancing customer satisfaction through diligent service and communication. Demonstrates exceptional aptitude in fostering client relationships, excelling in problem resolution with minimal supervision, and effectively managing help desk operations. Possesses outstanding communication, strategic planning abilities, and a customer-first approach. With 2 years of dedicated experience in telecommunications, alongside a proven track record in help desk support, I am adept in the installation of voice, data, and various telecommunications systems, showcasing expertise in equipment setup, fault diagnosis, and providing user support. Renowned for being highly organized, resourceful, and possessing a strong commitment to excellence and customer service.
Overview
4
4
years of professional experience
Work History
Telecommunications Technician
Rogers Communications
02.2022 - 01.2024
- Installed, maintained, and telecommunications equipment
- Located and performed troubleshooting and diagnosis to resolve telecommunication cable and connectivity issues
- Maintained compliance with industry-specific regulations and codes
- Operated equipment in alignment with safety restrictions, including bucket trucks, voltmeters and test equipment
- Experience working on aerial equipment installation, adhering to equipment safety and process requirements.
- Patched software and installed new versions to eliminate security problems and protect data.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted with updating technical support best practices for use by team.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
Production Associate
Ecycle Solutions
02.2020 - 08.2023
- Adjusted work to match specifications set for different products and work orders
- Kept work area inspection-ready by removing hazards and organizing tools and supplies
- Promoted efficiency by preparing and laying out job-specific materials and tools.
Construction
Everton Wright
01.2021 - 01.2022
- Completed tasks in fast-paced environments with multiple trades on site
- Completed new drywall work for interior building walls and ceilings
- Achieved desired finish with brushes, spray guns and specialty techniques.
Education
Associate of Applied Science - Cyber Security
Security Plus
Mississauga, ON01.2024
Associate of Applied Science - Computer System Technician
Sheridan College
12.2021
Skills
- Experience working within a cross-functional team displaying strong problem-solving skills and a team player mindset
- Computer Diagnostics
- Hardware and Software Repair
- Proactive Problem Solver knowledgeable about operations and equipment
- Wireless Networking
- Stays on top of demands in fast-paced environments by effectively using slow periods
- Network design and maintenance
- Operating systems and databases
- Call tracking and customer service
- Network security
- Virtualization
- Service Documentation
- Incident Response Planning
- Wireshark software
- Phishing Awareness Training
- System Hardening
- Risk Assessment
- Telecommunications Systems
- Data Loss Prevention
- Customer Relations
- Attention to Detail
Languages
English
Full Professional
Software
Computer Science, Troubleshooting, Microsoft Windows, MS Office, Detail Oriented, Ticketing Systems and Collaboration
Wireshark
Timeline
Telecommunications Technician
Rogers Communications
02.2022 - 01.2024
Construction
Everton Wright
01.2021 - 01.2022
Production Associate
Ecycle Solutions
02.2020 - 08.2023
Associate of Applied Science - Cyber Security
Security Plus
Associate of Applied Science - Computer System Technician
Sheridan College
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