Gurpreet Kaur Punia
Kelowna,Canada
Summary
Detail-oriented, highly organized Scheduling and operations coordinator with over a year of experience in managing complex scheduling and payroll processes for a diverse range of clients. Over 8 years of experience in Customer services and Skilled in providing exceptional customer service, resolving payroll errors, and ensuring compliance with employment legislation. Strong communication skills with the ability to work collaboratively with team members and clients and now seeking a new challenging role in a dynamic organization where I can apply my skills and experience to contribute to the company's success.
Overview
11
11
years of professional experience
Work History
Lead Scheduling Coordinator (Retail)
Logixx Security for SRG Group
05.2023 - 11.2023
- Supervising a team of schedulers, creating & implementing scheduling strategy to fulfill client’s requirements
- Providing guard services to 45-50 clients such as Apple, City of Toronto, Lululemon, Rogers, Gucci, Fendi, Peel living, Richemont Multi-brand Stores, Uber, PepsiCo, Suncor, Vale, Coca-Cola, Indigo, and VIP deliveries for Thomas Dale & Associates and Richemont etc
- Maintenance of data confidentiality for clients, guards, and organization
- Providing customer services to new clients by responding to ad-hoc security requests and related inquiries including creating quotes for the security coverages and negotiating the hourly rates and billing inquiries
- Maintain data accuracy on employee attendance, hours worked, time off requests, termination etc
- Update payroll department and Human resource department and Tracktik regarding approved hours for employees
- Communicating with Billing & Accounts Receivables Administrator to ensure accurate and timely billing of hours and to help them resolve the billing concerns
- Assisting Payroll department by creating tickets through Microsoft ticketing system regarding employee’s promotion, termination, pay increase, ROE, sick pay request for Union employees, retroactive adjustments, and employee information
- Assist recruiters, HR and training manager with onboarding and orientation of new hires in compliances to the client’s requests
- Respond to emergency alarm calls, security groundings, customer complaints and clients’ complaints
- Creating schedule templates for 500+ employees in Tracktik and responsible for over 42000 hours of schedules (Weekly)
- Locking the payroll every Monday before noon and meeting with payroll deadline under Payworks
- Add employee ad-hoc earnings such as employee purchases and travel allowances, miles allowance, and gas/fuel/food allowance etc
- Assisting Payroll team in processing the payroll for 1000-1500 employees using Pay works software
- Ensured the guards are trained for the sites regarding the site protocols and client’s SOP’s
- Successfully managed operations on the ground for Apple Launch, Taste of Danforth and Nuit Blanche.
Operations Supervisor- Dispatch
Logixx Security For SRG Group
12.2022 - 05.2023
- Operated telephone switchboard for all internal/external/multiline calls on Genesys Software
- Operated Sonim to radio dispatch services and communication while monitoring TrackTik, Samsara and Rsponder Alarms
- Ensured all the guards are on time on their designated sites by observing employee’s timesheets
- Issuing temporary parking passes to residents over call for Region of peel buildings.
- Attention to details from callers to determine their locations, and the nature of their problems to determine type of response needed
- Dispatched mobile guards to handle critical situations such as store robbery, HSBC bank alarms, guards not showing up on site and calling emergency services (911) in critical situation
- Assisted scheduling department and dispatch guards for last minute book offs, No shows, and coverages
- Following professional ethics and abiding by Logixx / SRG rules and regulations
- Created reports of Dispatch, Alarms, Book off/ No show tickets, Absenteeism within the given timeframe.
Assistant Marketing Manager
Mission Education and Immigration Services
11.2019 - 08.2022
- Aided in the development of the budget of the marketing Department and ensuring maximum ROIs for all departments
- Managed the database of existing and possible clients (Google Sheets, MS Office)
- Utilized analytical and decision-making skills as required by the situation
- Content writing for all the social media of the organization according to the target audience
- (Facebook, Instagram, Whatsapp, Newspaper, Brochures)
- Tracked current trends, events and created social media posts accordingly and increased engagement by 50%
- Regular engagement with target clients and Sub-agents to increase enrollment and responding to all inquiries within 24 hours
- Converting company sales by bringing sub agents for target achievements
- Assisted Digital marketing team in Creation of virtual content and company Website
- Worked closely with the managing director to implement new strategies and increased engagement with audience by 40%
- Oversee the updating of client’s database, drafting the case, file processing and increased the enrollment by 50%
- Oversee preparation of reports, videos, presentations, website, and press releases for company promotions and recent visa results.
ICT Sales Assistant (Contract)
Spark
12.2017 - 03.2019
- Handled Customer Enquiries and complaints on call and in person and ensured customers’ needs are met
- Maintenance of client data and confidentiality at all times
- Promoted company products with new customers and existing customers and increasing company sales
- Created weekly reports regarding team’s sales targets and reported to team lead
- Provided information to customers regarding new technologies and monthly plans
- Sold Broadband, Mobile, and postpaid plans to new/existing customers and re-signing customer’s contracts
- Enrolled in online training to learn about new products, plans and discounts to offer to customers
- Trained new candidates for all tasks and updated their feedback to the Team leader
- Updated sales tracker application and map for the channel and managing daily sales record
- Updated Team Leader with Daily Time sheet for all Representatives.
Marketing Coordinator
Mission Education and Immigration Services
05.2013 - 03.2016
- Handled written and walk-in inquiries and Coordinate meeting minutes, events with marketing team and colleagues and report to the management
- Assisted in preparation of brochures, reports, newsletters, and other materials that markets services and products by providing them required material
- Reported to Market manager and completed daily tasks as instructed
- Prepared reports of weekly, monthly, and annual forecasts of students for IELTS/Visa Application
- Design, execute and evaluate communication strategies/ programs to inform clients, employees and public about the company events, achievements
- Maintained the weekly progress records and proof-reading all the applications before updating them to the respective immigration.
Education
Diploma in Business Management Level-7 - Business
Royal Business College
Auckland, New Zealand 02.2017
MBA - Marketing Management - Financial Services
Punjabi University
Punjab, India05.2013
BBA - Business Administration
Panjab University
Punjab, India05.2011
Skills
- Workflow Optimization
- Team Leadership
- Effective Communication
- Customer Service
- Payroll Processing
- Schedule Management
- Administrative Duties
- Documentation Skills
- Critical Thinking
- Deadline Management
Accomplishments
Employee of the month - October 2023 for successfully managing Apple Launch operations, Nuit Blanche, Taste of Danforth.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
certificates and achievements
- Licensee Controller Qualification (LCQ) - New Zealand School of Foods and wine
- Emergency First Aid with CPR C, AED - Canada Guard Security, ON
- Licensed Security Personnel - Canada Guard Security, ON
references
References on Request
Timeline
Lead Scheduling Coordinator (Retail)
Logixx Security for SRG Group
05.2023 - 11.2023
Operations Supervisor- Dispatch
Logixx Security For SRG Group
12.2022 - 05.2023
Assistant Marketing Manager
Mission Education and Immigration Services
11.2019 - 08.2022
ICT Sales Assistant (Contract)
Spark
12.2017 - 03.2019
Marketing Coordinator
Mission Education and Immigration Services
05.2013 - 03.2016
Diploma in Business Management Level-7 - Business
Royal Business College
MBA - Marketing Management - Financial Services
Punjabi University
BBA - Business Administration
Panjab University
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