Gurpreet Kaur Mann
Cambridge,ON
Summary
Versatile professional with a strong background in customer service and security management, notably at Npb Security Australia. Skilled in risk assessment and customer assistance, I excel in creating safe, welcoming environments and improving operational efficiencies. Achieved significant reductions in food waste as a Food Manager, demonstrating exceptional time management and negotiation skills.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
10.2023 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Security Officer Supervisor
Npb Security Australia
04.2020 - 09.2022
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Computer and Information System Clerk
HDFC Bank
01.2023 - 08.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Cashier
Crazy Bazaar
02.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Food Manager
Indian Restaurant
01.2019 - 03.2021
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
- Achieved consistent Food Safety Inspection scores by maintaining a clean, organized, and compliant working environment.
Education
Post-Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None12-2024
Post-Graduate Certificate - Virtual Reality Production
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
Master of Science - Masters in Management Information System
Edith Cowan University
12-2022
Bachelor of Science - Computer And Information Sciences
SBRS College
Punjab, India11-2018
Skills
- Customer service
- Security management
- Customer assistance
- Ordering and purchasing
- Time management skills
- Risk assessment
- Network management
- Video relay equipment
- Deposit and withdrawal management
- Relationship building
- Cash handling expertise
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Sandwich Artist
SUBWAY®Restaurants
10.2023 - Current
Computer and Information System Clerk
HDFC Bank
01.2023 - 08.2023
Cashier
Crazy Bazaar
02.2021 - 03.2022
Security Officer Supervisor
Npb Security Australia
04.2020 - 09.2022
Food Manager
Indian Restaurant
01.2019 - 03.2021
Post-Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Certificate - Virtual Reality Production
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Masters in Management Information System
Edith Cowan University
Bachelor of Science - Computer And Information Sciences
SBRS College
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