GURPREET WARHA
Mississauga,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
Work History
Social Media and Incidents Team Lead
Skip The Dishes- Justeattakeaway
05.2018 - Current
- Working with company systems such as live support to the courier, customers, and restaurants and diligently completing all assigned tasks, working overtime as needed
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Escalating the stakeholder's issues in order to retain them on the platform
- Pro-actively manage the network's performance from making important logistical decisions to ensuring each stakeholder's experience meets Skip's experience standards
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Handle high volume of customer contacts through phone and chats each day
- Facilitate communication between all parties involved in each delivery
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Banking Advisor
Royal Bank of Canada, RBC
04.2022 - 10.2022
- Proactively engaged with clients in all areas of the branch and in the community, uncovering banking needs, provided help and advice, as well as identifying sales and referral opportunities
- Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Cultivated and maintained relationships with partners to make the most of business opportunities and referrals
- Identified opportunities for cost savings within the branch, implementing process improvements that positively impacted operational efficiency.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
Field Manager
Switch Health
07.2021 - 03.2022
- Hired, trained, and motivated field representatives
- Assigned schedules, and appropriate supplies and equipment to staff members
- Resolved and responded if passenger has escalated concerns about their tests
- Assisted the team by respecting co-workers, staying dedicated and keeping everyone up-to date on the status of routine activities
- Generated reports that highlights strengths and weaknesses of each Field Representative
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Increased project completion rates with meticulous planning, organization, and execution of tasks.
Storefront Manager
Tim Horton's Broadway
06.2016 - 02.2018
- Ensured that guest have a great experience
- Maintained food and safety standards being followed at all times
- Communicated directly and positively with co-workers and management
- Cross-trained existing employees to maximize team agility and performance.
- Resolved guest complaints promptly and adequately and offer solutions where needed.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Office Assistant
Kendriya Vidyalaya, School
05.2013 - 03.2016
- Established, organized, and maintained files, records, reports, and incoming/outgoing documents to ensure proper documentation, proper distribution, and ease of search for the head of the institution
- Prepared monthly statements (GPF, CPF, Enrollment, vacancy position etc.), Quarterly meeting schedules, took minutes, develop reports and distributed the information to the other departments
- Maintained the school funds, possess payroll and Tax deductions to prepare the yearly budget
- Answered the emails to the concerned department immediately for proper communication
- Managed all incoming & outgoing emails and co-ordinate the flow of information internally and with other departments and organizations.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
Education
MBA - Business Administration
PTU
2011
Bachelor of Information Technology - Information Technology
GNDU
2009
Skills
- Job Skills
- Customer Relations
- Positive Attitude
- Time Management
- Multi-tasking ability
- Dedication
- Excellent communications skills
- Fast Learner
- Problem solving
- Independence
- Highly flexible and adaptable
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Status
Canadian Citizen
Timeline
Banking Advisor
Royal Bank of Canada, RBC
04.2022 - 10.2022
Field Manager
Switch Health
07.2021 - 03.2022
Social Media and Incidents Team Lead
Skip The Dishes- Justeattakeaway
05.2018 - Current
Storefront Manager
Tim Horton's Broadway
06.2016 - 02.2018
Office Assistant
Kendriya Vidyalaya, School
05.2013 - 03.2016
MBA - Business Administration
PTU
Bachelor of Information Technology - Information Technology
GNDU
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