Gurpreet Virdi
DELTA MORTGAGE
Brampton,ON
1
Language
20
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Regional Police Auxiliary Officer
4 Years 4 Months- Providing exceptional Customer Service to patrons and staff
- Assisting in emergency response
- Responding to urgent and potentially volatile situations
- Investigating suspicious vehicle/activity
- Providing access to security sensitive areas to authorized individuals;
- Exercising the powers of arrest and detention
- Identifying hazardous situations which could jeopardize the publics/ staff safety: conducting visual checks, investigating personal and property related incidents; assisting the public and staff in resolving situations by offering advice and guidance
- Performing emergency first aid services to public and staff as necessary
- Investigating and Attending Court on bylaw matters when required
- Assisting team members in dealing with volatile situations, assist/participate in training needs (act as coach officer) as by generating security reports/emails for all incidents in accordance with procedures
- Manning control room; entering/maintaining/collecting information, conducting radio checks frequently
Transit Operator
9 Years 8 Months- Picking up and dropping off passengers from designated terminals and bus stops
- Providing high quality customer service to Transit clients on a daily basis
- Responsible for the safe operation of the vehicle and safety of all passengers carried and respect for other users of the road
- Responsible for the collection of fares and issuing of transfers, documents incidents and reports to Coordinators/Supervisor
- Maintains and adheres to operational schedules and abides by Highway Traffic Act, Health and Safety Act, all other applicable legislation, City policies and procedures
- Providing information to the public regarding transit routes
- Fuels light vehicles utilized to transport operators to designated bus route location and/or garage as required
- Performing other similar and related duties to this position, as assigned.
Certified Mortgage Agent
10 Years 7 Months- Preparing & submitting client’s files for loans, mortgages, credit cards & line of credit
- Following up with clients to obtain signed commitment and as required, sell client on the benefits and answer specific questions
- Following up with clients to obtain any necessary documents
- Ensuring compliance with all of DELTA Mortgages and Lending guidelines
- Working closely with underwriters to ensure mortgage is approved and funded Offering advice and supporting to potential clients through needs based selling
- Contacts:
- Internal contacts – underwriting managers, escalation officers, underwriters, advancing, Home Loans Canada mortgage specialists, servicing
- External contacts – clients, solicitors, appraisers, real estate agents, third party vendors
- Frequency of contacts: Internal contacts – everyday
- External contacts – everyday (solicitors, clients), occasionally (appraisers, real estate agents)
Operations Coordinator (Dispatcher)
5 Years 4 Months- Assigning equipment to employees and scheduling work to ensure that service levels are maintained 24 hours
- Receiving customer calls, complaints, other related tasks and resolving issues accordingly
- Investigating incidents and accidents within the site and following the safe handling procedures
- Making reports and preparing investigation reports for the yard
- Reporting to Supervisor all the assigned work list, equipment’s, customers BOL’S etc
- Tasking of orders, receipts, replenishment, loading, etc
- In a manner consistent with company service and objectives
- Reviewing and Monitoring the timely completion, confirmation and accuracy of inbound inventory and outbound shipments to ensure accurate inventory management records
- Updating and maintaining accurate records in regards to yard, door and drop lot management and working with Shunter directly to ensure accurate trailer assignments
- Performing as an interface and coordinator between warehouse operations, customer service and transportation
- Ensuring products on orders are either substituted or cut as required
- Ensuring timely distribution and smooth flow of the workload through operations office
- Communicating with the customers via phone, email and resolving their queries
- Generating Bills of Lading and outbound summary
- Handling tasks related to the inbound and outbound freights
- Set up or maintain the pickup and delivery schedules as per customer requirements
- Order changes in Topex in order to ensure both systems match prior to confirmation
- Maintaining records of all entries and exits of trucks in the yard and prepare reports.
Operations Inventory Clerk
7 Years 4 Months- Auditing of inbound and outbound loads, reporting discrepancies to Supervisor
- Creating reports and product set up by analyzing data from SAP
- Maintaining the entire in-house inventory by: Online cycle counts, audits, count backs etc
- Resolving all work related issues and problems of employees
- Dealing with customers returns and verifying the issues and reason of return
- Checking inbound and outbound for quality and good service
- Placing products on hold and releasing after inspection
- Handling damages and wet products to maintain good service
- Counting the inventory on daily basis to maintain the quantity
- Making reports of adjustments and reporting to management
- Dealing with carriers and customers for special requests etc
- Quality management and accuracy.
Education
Bachelor In Arts & Culture - Arts And Entertainment Management
- Continuing education in Multiculturalism
- Completed professional development in Music.
Skills
Type Software Proficiency
Google Drive
Research
Clerical Support
Teamwork and Collaboration
Active Listening
Self-Directed
Verbal Communication
Problem-Solving
Decision-Making
Languages
Punjabi
Native or Bilingual
Timeline
Regional Police Auxiliary Officer
Peel
06.2022 - CurrentRead More
Transit Operator
City of Brampton
02.2017 - CurrentRead More
Certified Mortgage Agent
DELTA MORTGAGE
03.2016 - CurrentRead More
Operations Coordinator (Dispatcher)
DHL Supply Chain, Exel Logistics
09.2008 - 01.2014Read More
Operations Inventory Clerk
DHL Supply Chain, Exel logistics
09.2006 - 01.2014Read More
D.A.V College, Jagraon
Bachelor In Arts & Culture from Arts And Entertainment Management
Read More