Gurpreet Singh
Sacramento
Summary
Dynamic learning ambassador with proven skills in onboarding facilitation, module development, and instructional communication. Committed to enhancing employee engagement and collaboration across teams to drive training initiatives aligned with organizational goals. Results-driven manager with a strong background in team leadership and customer service. Experienced in mentoring staff, ensuring compliance, and enhancing service quality. Eager to leverage skills in instructional communication and motivation strategies to support organizational success. Compassionate learning facilitator with expertise in developing engaging training modules and supporting onboarding initiatives. Known for utilizing motivation strategies to build confidence and drive performance in diverse employee groups.
Overview
3
3
years of professional experience
Work History
learning ambassador
Amazon
Sacramento
11.2024 - Current
- Facilitated onboarding sessions for new hires in Amazon's learning programs.
- Assisted in developing engaging learning modules for diverse employee groups.
- Supported team leaders by providing insights on learning needs and challenges.
- Collaborated with cross-functional teams to align training initiatives with company goals.
- Communicated regularly with instructors regarding any changes or updates required in course content.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
- Maintained professionality and efficiency while working closely with leadership.
- Tracked market and competitor activities to stay current on products and consumer preferences.
MANGER
Gas Station
Redding
04.2023 - 11.2024
- Supervised daily operations and maintained efficient workflow in busy gas station environment.
- Trained and mentored staff on customer service and safety protocols.
- Managed inventory levels and coordinated product restocking to meet demand.
- Ensured compliance with health, safety, and environmental regulations at all times.
- Handled customer inquiries and resolved complaints to enhance service quality.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Proposed or approved modifications to project plans.
Education
Bachelor of Arts - Political Science
Kalasa Colleage
Karnal04-2020
High School Diploma -
British Public School
Karnal03-2018
Skills
- Learning facilitation
- Module development
- Training alignment
- Instructional communication
- Employee onboarding
- Customer service
- Motivation strategies
- Team leadership
- Public speaking
- Staff mentoring
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
learning ambassador
Amazon
11.2024 - Current
MANGER
Gas Station
04.2023 - 11.2024
Bachelor of Arts - Political Science
Kalasa Colleage
High School Diploma -
British Public School