Summary
Overview
Work History
Education
Skills
Certification
Availability
Timeline
Generic

Gurpreet Singh

Scarborough,Canada

Summary

Customer-focused professional with over 2 years of experience in customer service and retail operations, both in-person and virtual environments. Proven ability to provide exceptional client support, manage cash handling duties, and assist with e-commerce operations. Skilled at multitasking in high-volume settings, maintaining accuracy, and delivering a seamless customer experience. Technologically adept with a commitment to continuous learning and team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Production Team Member

Magna
Milton, Canada
02.2023 - Current
  • Operated production equipment and ensured proper product packaging and labeling.
  • Maintained a clean and orderly operations area to support safety compliance.

Packaging Associate

Adm Diary
Mississauga, Canada
01.2024 - 10.2024
  • Picked, packed, and prepared items for shipping while ensuring quality standards.
  • Maintained a clean, safe work environment and followed supervisor instructions.
  • Assisted in managing inventory transfers and shipments in coordination with other stores.

Virtual Customer Service Associate

Amazon
Chandigarh, India
05.2022 - 11.2022
  • Delivered personalized support via phone, resolving issues related to orders, refunds, and product details.
  • Handled customer complaints professionally and ensured customer satisfaction.
  • Managed client information systems and updated customer records for loyalty and promotional programs.
  • Worked cross-functionally to fulfill e-commerce orders and assist with product pickups.
  • Promoted additional services and offers to improve customer retention and satisfaction.

Sales Promoter

Dr. Oetkar
Kharar, India
06.2019 - 08.2019
  • Managed in-store product demonstrations and provided excellent customer service.
  • Offered product suggestions based on customer needs and preferences.

Education

High School Diploma -

Government Model Senior Secondary School
Chandigarh
05.2021

Skills

  • Customer relationship management
  • Point of sale systems
  • Loyalty program support
  • E-commerce fulfillment
  • Phone and live chat communication
  • Data entry and file maintenance
  • Conflict resolution
  • Microsoft Office and G Suite proficiency
  • Multitasking in fast-paced environments
  • Team collaboration and flexibility

Certification

Smart Serve License

Availability

Monday – Sunday: Anytime

Timeline

Packaging Associate

Adm Diary
01.2024 - 10.2024

Production Team Member

Magna
02.2023 - Current

Virtual Customer Service Associate

Amazon
05.2022 - 11.2022

Sales Promoter

Dr. Oetkar
06.2019 - 08.2019

High School Diploma -

Government Model Senior Secondary School

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Gurpreet Singh