GURPREET SINGH
Yellowknife,Canada
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring maximum customer satisfaction and loyalty. Thrives as an effective team collaborator, adept at adapting to changing needs while consistently focused on achieving efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Shoppers Drug Mart
Yellowknife, NT, Canada
11.2023 - Current
- Greet customers warmly, creating a friendly and welcoming atmosphere
- Assist customers with purchases, product recommendations, and special requests
- Handle transactions, returns, and refunds with professionalism and efficiency
- Answer phone and email inquiries, offering clear information on store services and promotions
- Assist elderly and disabled customers with their needs, ensuring a comfortable shopping experience
- Maintain cleanliness and organization of front-end areas to enhance the store's hospitality appeal
- Resolve customer concerns promptly, ensuring a positive and personalized experience
Retail Supervisor
Mobil Gas Station
Pitt Meadows, BC, Canada
11.2022 - 10.2023
- Provided excellent customer service by assisting with fuel purchases, convenience store items, and special requests
- Ensured fast and efficient service to reduce wait times and enhance customer satisfaction
- Resolved customer complaints professionally, ensuring a positive resolution and long-term loyalty
- Managed cash registers, processed transactions accurately, and maintained financial accountability
- Trained and supervised employees to uphold high service standards and improve customer interactions
- Maintained a clean, organized, and safe environment to enhance the overall customer experience
Team Leader - Logistics
A52 Warehouse
Surrey, BC, Canada
02.2020 - 10.2023
- Oversaw shipments, inventory, and order fulfillment
- Communicated with customers and vendors regarding order status
- Ensured workplace safety and compliance
Education
Diploma - Arts and Sciences
Canadian College
Surrey, BC12.2022
Skills
- Customer Service
- Conflict Resolution
- Housekeeping
- Customer Satisfaction
- Phone and Email Communication
- Cash Handling
- POS Systems
- Multitasking
- Appointment Scheduling
- Quick Learner
- Team Player
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Associate
Shoppers Drug Mart
11.2023 - Current
Retail Supervisor
Mobil Gas Station
11.2022 - 10.2023
Team Leader - Logistics
A52 Warehouse
02.2020 - 10.2023
Diploma - Arts and Sciences
Canadian College