Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurpreet Singh

Delta,BC

Summary

Proven Customer Service Representative at 7-eleven, adept in critical thinking and POS systems, enhanced customer loyalty through empathetic dispute resolution and efficient problem-solving. Excelled as a Delivery Driver at Ryan Force, ensuring timely deliveries and maintaining a positive attitude, significantly improving client relations.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

7-eleven
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Delivery Driver

Ryan Force
02.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

Associate of Arts - Arts Education

Columbia College
Vancouver, British Columbia
12-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Client relations
  • Payment processing
  • Staff education and training
  • Product promotion

Languages

English
Native or Bilingual
Punjabi
Full Professional

Timeline

Delivery Driver

Ryan Force
02.2024 - 01.2025

Customer Service Representative

7-eleven
12.2022 - Current

Associate of Arts - Arts Education

Columbia College

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Gurpreet Singh