Gurpreet Singh
Vancouver,BC
Summary
Proven leader in team management and sales coaching, I excelled at Enercare Home Services by driving team growth and expanding the customer base. Leveraging skills in sales presentations and motivation techniques, I consistently achieved top performance, fostering a collaborative and innovative environment at 24-7 Intouch. My approach combines technical expertise with a keen ability to mentor and empower.
Overview
4
4
years of professional experience
Work History
Sales Team Leader
Enercare Home Services
Winnipeg, MB
01.2023 - Current
- Built strong team by guiding and analyzing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
Technical Support Team Leader
24-7 Intouch
02.2022 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Senior Techical Advisor
24-7 Intouch
Winnipeg, MB
08.2021 - 02.2022
- Mentored the new advisors and guided them all inquires and provided the best resources
- Collaborated with cross-functional teams to deliver high-quality products within tight deadlines.
- Championed best practices in documentation, leading to an increase in team efficiency and consistency across projects.
- Optimized software systems through rigorous testing and debugging processes, enhancing user experience.
- Evaluated emerging technologies for potential integration into existing systems, driving innovation within the organization.
Technical Advisor
24-7 Intouch
Winnipeg, MB
11.2020 - 06.2021
- Served as primary point of contact for resolving technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Demonstrate ownership of the customer experience and determination to deliver a comprehensive resolution.
- Communicate clearly and effectively, in both written and verbal formats.
- Effectively tailor communication and style to different audiences and read verbal and non-verbal cues.
- Approach problems flexibly and demonstrate ability to adapt and modify approach without compromising outcome
Education
Bachelor Of Computer Science - Computer And Information Sciences
Langara College
Vancouver, None01.2020
Skills
- Team management and Leadership
- Sales coaching
- Sales presentations
- Motivation techniques
- Customer Support Microsoft Office
- Member Retention Complex Problem
- Sales and Upselling
- Time Management
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Team Leader
Enercare Home Services
01.2023 - Current
Technical Support Team Leader
24-7 Intouch
02.2022 - 12.2022
Senior Techical Advisor
24-7 Intouch
08.2021 - 02.2022
Technical Advisor
24-7 Intouch
11.2020 - 06.2021
Bachelor Of Computer Science - Computer And Information Sciences
Langara College