Gurpreet Singh
Brampton,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Material Handler Team Lead
Belvika Trade & Packaging
12.2023 - Current
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Enhanced warehouse efficiency by streamlining material handling processes and implementing best practices.
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
Customer Service Representative
Sahib Garments
06.2022 - 06.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Science - Computer And Information Systems
Centennial College of Applied Arts And Technology
Scarborough, ON10-2025
Associate of Science - Computer Applications Development
SCSA (Sarva Computer Shiksha Abhiyan)
India06-2023
Skills
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Computer skills
- Email and phone communication
- Customer relations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 150 which led to 140 result.
Timeline
Material Handler Team Lead
Belvika Trade & Packaging
12.2023 - Current
Customer Service Representative
Sahib Garments
06.2022 - 06.2023
Associate of Science - Computer And Information Systems
Centennial College of Applied Arts And Technology
Associate of Science - Computer Applications Development
SCSA (Sarva Computer Shiksha Abhiyan)
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