Gurpreet Singh
Moncton,NB
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Shell Gas Station
04.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Tim Hortons
07.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor Of Business Administration - Business
Niagara College
Toronto, ON08.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Complaint resolution
Languages
English
Full Professional
Certification
Security
Timeline
Customer Service Representative
Shell Gas Station
04.2024 - 11.2024
Crew Member
Tim Hortons
07.2023 - 02.2024
Security
Bachelor Of Business Administration - Business
Niagara College
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