Gurpreet Singh
Windsor,Canada
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Comfort Inn by choice hotels
01.2023 - Current
- Supervised a team of front desk agents, providing training and guidance to ensure exceptional customer service
- Improved guest satisfaction scores by 17 % through enhanced service delivery and personalized guest interactions
- Achieved a 15% reduction in check-in/check-out times by implementing smoother processes and providing comprehensive staff training
- Achieved a 25% reduction in guest complaints through proactive problem-solving and training initiatives for staff
- Acknowledged for maintaining exceptional guest experience, resulting in favorable online feedback and increased customer loyalty
Dispatcher
Hunter Express
12.2022 - 01.2023
- Communicated with drivers and personnel to coordinate timely delivery of loads.
- Directed dispatching, routing, and tracing of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Sent emails to route planners when load is running late.
- Updated late loads.
Amtrak Customer Service Agent
Silver Star IT Solutions
02.2020 - 01.2021
- Handle inbound and/or outbound customer calls
- Answer customer inquiries, resolve complaints, and provide information on products or services
- Maintain customer records and update databases
- Process orders, applications, or requests for services
- Escalate issues to higher levels of support when necessary
Education
Associate of Arts - Hospitality And Tourism Management
St Clair College
Windsor, ON04.2024
Skills
- Great Communication skill
- Time Management
- Multitasking
- Teamwork
- Problem-solving skills
- Strategic Planning
- Customer service expertise
Languages
English
Full Professional
Timeline
Front Desk Supervisor
Comfort Inn by choice hotels
01.2023 - Current
Dispatcher
Hunter Express
12.2022 - 01.2023
Amtrak Customer Service Agent
Silver Star IT Solutions
02.2020 - 01.2021
Associate of Arts - Hospitality And Tourism Management
St Clair College
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