Gurpreet Singh
Summary
Dynamic leader with proven success in managing Pizza Hut's operations, enhancing staff performance, and ensuring health code compliance. Expert in labor cost controls and schedule coordination, I significantly improved customer satisfaction and operational efficiency. Skilled in POS system operation and fostering a positive team environment, my strategic approach resulted in notable achievements in the restaurant industry.
Overview
15
15
years of professional experience
Work History
Restaurant Owner
PIZZA HUT (Yum Brands)
10.2014 - Current
- Recruited, hired, and trained talented staff to fill vacancies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Managed payroll, daily deposits, and cost controls.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
Restaurant General Manager
Pizza Hut
02.2009 - 01.2014
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Education
Bachelor of Science - Bachelor of Computer Science
Simon Fraser University
Burnaby, BC09.2012
Skills
- Health Code Compliance
- Staff Management
- Labor Cost Controls
- Performance Improvement
- Schedule Coordination
- POS System Operation
Timeline
Restaurant Owner
PIZZA HUT (Yum Brands)
10.2014 - Current
Restaurant General Manager
Pizza Hut
02.2009 - 01.2014
Bachelor of Science - Bachelor of Computer Science
Simon Fraser University
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