Gurpreet Singh
Summary
Dynamic leader with proven success in managing Pizza Hut's operations, enhancing staff performance, and ensuring health code compliance. Expert in labor cost controls and schedule coordination, I significantly improved customer satisfaction and operational efficiency. Skilled in POS system operation and fostering a positive team environment, my strategic approach resulted in notable achievements in the restaurant industry.
Overview
15
15
years of professional experience
Work History
Restaurant Owner
PIZZA HUT (Yum Brands)
Unit 110 1200 Hunter Pl, Squamish B.C. V8B 0G8
10.2014 - Current
- Recruited, hired, and trained talented staff to fill vacancies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Managed payroll, daily deposits, and cost controls.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
Restaurant General Manager
Pizza Hut
3675 Westminster Hwy Richmond
02.2009 - 01.2014
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Education
Bachelor of Science - Bachelor of Computer Science
Simon Fraser University
Burnaby, BC09.2012
Skills
- Health Code Compliance
- Staff Management
- Labor Cost Controls
- Performance Improvement
- Schedule Coordination
- POS System Operation
Timeline
Restaurant Owner
PIZZA HUT (Yum Brands)
10.2014 - Current
Restaurant General Manager
Pizza Hut
02.2009 - 01.2014
Bachelor of Science - Bachelor of Computer Science
Simon Fraser University