Gurpreet Singh
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Freedom Mobile
Waterloo, ON
06.2023 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Associate
Nexway Immigration
Kitchener, ON
09.2022 - 05.2023
- Handle client inquiries, both in-person and over the phone, and direct them to the appropriate personnel
- Assist with data entry and updating client records in the firm's database
- Organize and maintain client files and legal documents, ensuring they are filed accurately and efficiently
- Maintain an up-to-date log of all files, including tracking file movement and ensuring files are returned promptly
- Greeted customers and offered assistance for increased customer satisfaction.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Cashier
State Bank Of India
Chandigarh, India
09.2019 - 12.2021
- Developed and implemented effective strategies to optimize cash operations, ensuring accurate handling of deposits, withdrawals, and transfers
- Demonstrated expertise in sourcing diverse types of loans, such as gold loans, car loans, education loans, and house loans, to meet customer financing needs
- Implemented strategic initiatives to elevate customer relationship management scores, achieving an impressive improvement from 68% to 89%
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive customer experience
- Applied strong financial acumen to efficiently manage cash flow, forecast cash requirements, and maintain optimal cash levels to meet market demands.
Window Operator
Canara Bank
Mohali, India
04.2018 - 08.2019
- Provided exceptional customer service, assisting customers with their banking needs and inquiries
- Processed cash transactions accurately, including deposits, withdrawals, and currency exchanges
- Conducted account operations, opening, and closing bank accounts, and handling associated paperwork
- Ensured accurate and timely processing of various banking transactions, such as fund transfers and bill payments
- Maintained meticulous records and documentation, complying with regulatory guidelines
- Identified cross-selling opportunities and promoted bank products and services to customers
- Collaborated with team members to achieve branch targets and maintain smooth operations.
Systems Engineer
Infosys
Pune, India
11.2016 - 03.2018
- Worked with Oracle SQL Developer and Oracle client 11g and R12
- Created packages and procedure for various modules
- Worked on Query Building, Oracle Reports Builder and Tableau
- Created indexes on the tables for faster retrieval of the data to enhance database performance
- Used Bulk Collections for better performance and easy retrieval of data, by reducing context switching between SQL and PL/SQL engines.
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
Education
Post Graduate Certification - Project Management
Conestoga College
08.2022
Post Graduate Diploma - Computer Application
Punjab University
07.2020
Bachelor of Technology - Elec. & Comm. Engg.
Punjabi University
05.2016
Skills
- Microsoft Office
- JIRA Ticket Tool
- Staff Training and Development
- Product and service knowledge
- Task Delegation
- Critical Thinking
- Conflict-resolution
- Strategic Planning
- Interpersonal
- Performance Analysis
- Money Handling
Languages
English
Hindi
Punjabi
Timeline
Assistant Manager
Freedom Mobile
06.2023 - 04.2024
Associate
Nexway Immigration
09.2022 - 05.2023
Cashier
State Bank Of India
09.2019 - 12.2021
Window Operator
Canara Bank
04.2018 - 08.2019
Systems Engineer
Infosys
11.2016 - 03.2018
Post Graduate Certification - Project Management
Conestoga College
Post Graduate Diploma - Computer Application
Punjab University
Bachelor of Technology - Elec. & Comm. Engg.
Punjabi University