Gurpreet Singh

• Enhanced customer satisfaction by implementing streamlined feedback system.
• Increased employee retention through effective training and mentorship programs.
• Reduced response time to customer inquiries by optimizing support channels.
• Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
• Implemented data-driven strategies to identify areas needing improvement in customer journey.
• Conducted regular performance reviews with team members, fostering professional growth and development.

• Ensuring compliance with all train orders, signals, railroad rules and regulations related to safety and operations

• Providing and receiving various forms of oral and printed instructions concerning the movement and placement of rail cars

• Assembling/dismantling trains in the rail yard, and picking up/setting off rail cars en-route

• Observing, interpreting, and relaying signals to ensure safe train and locomotive movement

• Operating track switches to change locomotive and rail car routes

• Inspecting the condition of a train and equipment

• Making effective decisions when in unfamiliar locations or emergency situations

• Communicating effectively with the Rail Traffic Control centre, other train crews and other departments on a regular basis via handheld radio

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Increased customer satisfaction by providing tailored technical solutions to meet client needs.
• Strengthened relationships with key clients through consistent communication and proactive problem solving.
• Expanded market presence by identifying new business opportunities and establishing partnerships with industry leaders.
• Generated significant revenue growth through the development and implementation of strategic sales plans.
• Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
• Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.