Gurpreet Singh
Lethbridge,AB
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Fas Gas Plus
Blairmore, AB
01.2020 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Order Picker Operator
Wismettac Asian Foods
04.2019 - 01.2020
- Improved order accuracy by diligently verifying and cross-checking picked items against order lists.
- Enhanced warehouse efficiency through the proficient operation of pallet jacks, forklifts, and other necessary equipment.
- Ensured timely order fulfillment by consistently meeting or exceeding picking quotas and deadlines.
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Collaborated effectively with team members to streamline workflow and optimize overall productivity.
- Expedited urgent orders by prioritizing tasks and adjusting work schedules accordingly.
- Assisted in training new employees on proper order picking techniques, processes, and equipment usage for increased efficiency across the team.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected machinery and equipment to determine functionality and performance.
- Checked inventory and selected products from specific locations based upon availability.
Front End Cashier
Side Kick Sticker
10.2017 - 02.2019
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Approached every question or concern with calm and level-headed approach.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
Education
Graduate Certificate - Hospitality And Tourism Management
Winston College
New Westminster, BC12.2019
High School Diploma -
Punjab School Education Board
Patiala, India03.2016
Skills
- Sales Leadership
- Problem-Solving
- Sales Growth
- Documentation Expertise
- Strong Multi-Tasking
- Decision-Making
- Highly Motivated
- Customer Service
- [Language] Fluency
- Problem Solving
- Adaptability
Languages
English
Hindi
Punjabi
References
References available upon request.
Timeline
Retail Store Manager
Fas Gas Plus
01.2020 - Current
Order Picker Operator
Wismettac Asian Foods
04.2019 - 01.2020
Front End Cashier
Side Kick Sticker
10.2017 - 02.2019
Graduate Certificate - Hospitality And Tourism Management
Winston College
High School Diploma -
Punjab School Education Board
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