Gurpreet Singh

• Took complete ownership of the product delivery from evolve to release.
• Sized the functional requirement in the story points and played a key role in the iteration and release planning. Assisted product owners with requirement prioritization and delivery planning.
• Built wireframes to define the user journeys.
• Drafted user functional requirement and acceptance criteria. Performed project kick-offs with developers and testers, participated in walkthrough with end users.
• Worked with users to formulate and document business requirements.
• Liaising with different stakeholders for requirement gathering and for the preparation of Functional specification documents (FSD) and System requirement specifications (SRS).
• Demonstrated the product features to all stakeholders during product showcase.
• Initiated & defined content that needed to go into CMS (Content Management Systems).
• Provided approvals from multiple stakeholders on the test cases and guided the testers in mapping their test cases to the requirements.
• Lead the User Acceptance Testing (UAT) and was instrumental in performing Production
• Created user and training documentation, and conducting formal training classes.
• Developed User Manuals for end users.

❖ Client is a one of the prestigious bank in Canada.

• Account Opening BPM automation.
• Account opening - Digital channel initiation via web portal to BPM interface.

Responsibility:-

• Responsible for requirement gathering of the process.

• Did the As- Is analysis of the existing process and proposed the To-Be process.

• Studied all the integration touch points of the system.

• Responsible for successful user acceptance testing of the solution.

• Interacted with internal customers to understand business needs and translate them into requirements and project scope.
• Developed diagrams to describe and lay out logical operational steps for a 100% understanding of the requirement.
• Identified needed business improvements and determined appropriate systems to be implement.
• Tracked feedback at all levels and researched resolutions for common concerns.

❖ Saudi Hollandi Bank

Role :- Business System Analyst

Project Detail:- Enable the customer to digitalize its banking process of credit card and account creation using BPM automation. BPM is providing an automated engine which will interact with Synechron to provide real time actions without manual intervention.

Responsibility:-

• Responsible for GAP analysis and understanding customers roadblock to provide a solution.

• Did the AS- IS analysis of the existing process and proposed the To-Be Process.

• Interaction with SHB Technical Team (Middleware Team) for Web Service Integration.

• Responsible for Successful User Acceptance Testing of the solution.

❖ Arab National Bank

Role :- Business System Analyst

Project Detail:- Implemented DMS for the Human Resource Department for archiving the Employees Document.

Responsibility:-

• Responsible for Requirement gathering and Integration Methodologies for the process.

• Did the As- Is analysis of the existing process and proposed the To-Be Process.

• Interact with the Technical Team of ANB for the requirement and solution of the process.

• Responsible for Successful User Acceptance Testing of the solution.

• Collaborated with stakeholders to define project objectives and criteria.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Analyzed the user requirements, and translating them into FRD.
• Performed gap analysis to identify areas of improvement.