Personable customer service dedicated to providing the highest level of customer service and efficient with the capacity to multitask. Driven to apply 13 years of experience to improve operations.
Overview
16
16
years of professional experience
7
7
Certifications
Work History
WATER TESTING QUALITY CONTROLLER
COAST SPAS
, BC
2020.12 - Current
Check hot tubs for defects and conformance to specifications
Product inspection to ensure quality standards are met on each hot tub
Affix seals or tags to approved items and return defective products for repair
Other duties as required.
DOLLARAMA – Cashier /Sales
Saskatoon, Saskatchewan
2019.10 - 2020.08
Processed standard teller transactions for customers, balancing cash drawers, handling night deposits, correcting discrepancies
Processed 30+ customer transactions per hour with extreme attention to detail
Respond to customer inquiries, ensuring they were in the best possible situation for them individually.
CUSTOMER SALES ASSOCIATE
LOWE’S
Saskatoon, Saskatchewan
2020.03 - 2020.08
Recommend, select & help locate or obtain merchandise based on customer needs and desire
Ensure department appearance and equipment area are well maintained
Maintain knowledge of current sales and promotions, policies
Regarding payment and exchanges, security practices
OFFICE ADMINISTRATOR
VENTONA TRANSPORT LTD
Saskatoon, Saskatchewan
2019.01 - 2020.04
Scheduled and directed work activities while providing leadership and direction to company drivers and other operations staff
Conducted and processed company payroll, billing and auditing
Preparing and maintaining shipping paperwork and driver DOT and internal records
Effectively manage all carrier contracts, global rate databases in support of our global freight management company
Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule
Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations.
Supervisor
Popeyes Louisiana Kitchen Restaurant Canada
Saskatoon, Saskatchewan
2018.06 - 2019.08
Guided and coached kitchen & prep staff to achieve individual growth and sales production targets
Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials
Identified problems and proposed solutions to management team
Analyzed accounts and processes to improve customer experience
Developed and enforced safety standards and procedures for food quality and sanitation purposes.
Team Manager
HDFC Bank Ltd, Punjab-India
2010.02 - 2018.02
Lead and managed the term of bank Sales Team
Maintained healthy relationship with customers on regular basis so that they are not poached by competitors’ bank
Develop and execute various strategies to promote and sell the products of the bank, such as conducting seminars and presentations
Prepared various weekly, fortnightly and monthly reports as required to be prepared in branch as per various laws and regulations
Ensured that prescribed processes, compliance circulars and policies are followed meticulously by branch staff to reduce risk and improve operational efficiency of branch
Customer service and offering products as per their need and requirements.
sales staff
Punjab
2007.05 - 2009.12
Recruiting & Handed the team of, and monitoring their individual performance
Acquisition of new customers for the bank
Provide customer service and answer their queries regarding bank’s services and products
Answer emails and phone calls of the customers
Processed various kinds of customer requests such as contact number update, closure of accounts, change of address etc.
Sales Development Manager
HDFC SLIC Co. Ltd
Education
Master’s degree - undefined
Punjab Technical University
Master Degree - undefined
Punjab Technical University
Master Degree: MBA (Master’s - Business Administration – Human Resources
Punjab Technical University
Bachelor - Arts
Punjabi University
Diploma - Computer Hardware & Networking
M. Sc - Information Technology
MCA (Master’s - Computer Applications
Skills
Business administrationundefined
Certification
Certified Occupational First Aid Level 2
Timeline
WATER TESTING QUALITY CONTROLLER
COAST SPAS
2020.12 - Current
CUSTOMER SALES ASSOCIATE
LOWE’S
2020.03 - 2020.08
DOLLARAMA – Cashier /Sales
2019.10 - 2020.08
OFFICE ADMINISTRATOR
VENTONA TRANSPORT LTD
2019.01 - 2020.04
Supervisor
Popeyes Louisiana Kitchen Restaurant Canada
2018.06 - 2019.08
Team Manager
HDFC Bank Ltd, Punjab-India
2010.02 - 2018.02
sales staff
Punjab
2007.05 - 2009.12
Sales Development Manager
HDFC SLIC Co. Ltd
Master’s degree - undefined
Punjab Technical University
Master Degree - undefined
Punjab Technical University
Master Degree: MBA (Master’s - Business Administration – Human Resources
Punjab Technical University
Bachelor - Arts
Punjabi University
Diploma - Computer Hardware & Networking
M. Sc - Information Technology
MCA (Master’s - Computer Applications
Certified Occupational First Aid Level 2
(BRITISH COLUMBIA)
JULY 2022 TO JULY 2025
Security Guard Licensure
DEC 2020-2023
MCSE (Microsoft Certified System Engineer)
CCNA (Sysco Certified Network Administrator)
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