GURPREET SIDHU
Brampton,ON
Summary
Dedicated customer service professional with over 5 years of experience in a fast-paced environment. Skilled in handling customer complaints and resolving issues in a timely manner. Possess strong communication skills and ability to work well in a team. Proficient in using customer service software and handling high-volume calls. Committed to providing exceptional customer service and ensuring customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Church's Texas chicken
01.2019 - Current
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
- Promoted positive customer service experiences by promptly resolving conflicts
- Evaluated schedules, orders and forecasts to plan processes and meet timetables
- Inspected production, quality control and maintenance reports to detect and address production problems
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw day-to-day production activities in accordance with business objectives.
Area Marketing Manager
CHURCHS TEXAS CHICKEN
01.2018 - 12.2019
- Plan, implement and monitor the regional operational strategy
- Set goals and objectives for stores
- Oversee operations to ensure efficiency
- Recruit and hire new store employee
- Train and onboard new employees
- Set up and monitor store KPIs.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Created and managed social media campaigns to increase brand engagement.
- Promoted programs, products and services with multi-channel strategies.
Customer Service Assistant
Rogers Communications
08.2016 - 07.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Responded to customer questions about products and services.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Restaurant Manager
AA Group
08.2016 - 12.2017
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Customer Service Representative
Coca Cola Beverages
05.2015 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Supply Chain Management - undefined
Sault Ste
Bachelor of Science - Biotechnology
Punjabi University
Project Management - Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON01.2018
Skills
- Director of the operations
- Area management
- Commercial acumen
- Business development
- Sales minded
- Staff training
- Budgeting skills
- Team building and motivation
- Employee scheduling
- Revenue generation
- Brand management
- Capital improvement planning
- Customer service
- Inventory Tracking and Management
- Manage Operations
- Organizational Structuring
- Operational Leadership
- Accounts Payable and Accounts Receivable
- P&L Administration
- Leadership Training
- Sales Promotion
- Data Recovery
- Business Management and Development
- Cost Control
- Directing Team Members
Affiliations
Motivational leader and organizational problem-solver with
advanced supervisory, team building and customer service skills.
Experience stepping into roles and quickly making positive changes
to drive company success. Focused on using training, monitoring
and morale-building techniques to maximize employee
engagement and performance.
Certification
- Certified training restaurant Genetal Manager , Churchs Texas Chicken
- Serve safe
Timeline
Director of Operations
Church's Texas chicken
01.2019 - Current
Area Marketing Manager
CHURCHS TEXAS CHICKEN
01.2018 - 12.2019
Restaurant Manager
AA Group
08.2016 - 12.2017
Customer Service Assistant
Rogers Communications
08.2016 - 07.2018
Customer Service Representative
Coca Cola Beverages
05.2015 - 07.2016
Supply Chain Management - undefined
Sault Ste
Bachelor of Science - Biotechnology
Punjabi University
Project Management - Management
Sault College of Applied Arts And Technology
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