Gurpreet Sadioura
Edmonton,AB
Summary
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
IKEA
10.2019 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Key Holder
Bulk Barn
08.2023 - 02.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Cook Supervisor
Green Chilli Pizza
05.2023 - Current
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Associate of Science - Science
Alexander College
Vancouver, BC03.2023
Skills
- Performance improvement
- Workflow optimization
- Customer relationship management (CRM)
- Time management
- Financial shortage analysis
- Positive and professional
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Key Holder
Bulk Barn
08.2023 - 02.2024
Cook Supervisor
Green Chilli Pizza
05.2023 - Current
Customer Service Cashier
IKEA
10.2019 - 08.2022
Associate of Science - Science
Alexander College
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