Gurpreet Manchanda
Scarborough,Canada
Summary
Detail-oriented and proactive professional with expertise in monitoring and addressing unusual activities and fraud transactions. Moreover, Dedicated Security Operations Supervisor skilled in managing administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 4 years of progressive experience.
Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fraud Analyst
CIBC
10.2023 - 06.2024
- Obtaining details for card replacement and communicating within different departments within the bank
- Completing online fraud reports, ensuring the correct action is taken with arranging for expedient replacement of the card to customers effected by fraud
- Evaluated customer data to identify and prevent fraudulent activities.
- Minimizing the fraud risk and losses by adhering to CIBC’s policy and embracing new procedures, technologies and fraud mitigation tools
- Conduct Investigations to find Culprits of Fraudulent Activities
- Identified significant fraud trends through meticulous data analysis, contributing to strategic adjustments in fraud prevention tactics.
- Maintain up-to-date knowledge of industry regulations, trends, and best practices to ensure 100% compliance year to date & protecting the clients from any fraud, risks and enhancing customer trust
Operations Supervisor
Neptune Security Services
01.2021 - 05.2023
- Recorded incident reports with detailed accounts of occurrences
- Established and kept close working relationships with local law enforcement officers
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Conducted regular patrols of facility to detect and deter security threats
- Responded swiftly to security incidents and effectively resolved security issues
- Kept team compliant with security protocols, standing orders, rules of law and ensured all staff are equipped and uniformed according to the standards before signing on-duty
- Monitored alarm systems and CCTV footage to enable prompt attention and response
- Submitted documentation for weekly payroll, managed schedules, and enforced policies
- Managed a team of 30 security guards and ensured all assigned duties are completed and met company standards
Security Guard
Neptune Security Services
11.2019 - 02.2020
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Responded quickly to emergency situations to assess and deflect issues
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Completed hourly patrols of facility, grounds and perimeter
- Patrolled and monitored premises in company vehicle.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Concierge
First Service Residential
05.2018 - 06.2019
- Explained security policies and procedures to residents and guests to promote visitor confidence and safety
- Investigated suspicious activities and removed violators and unauthorized people to maintain security of premises
- Handled incoming resident mail and packages
- Gave permits for visitor parking and issued tickets to unauthorized vehicles
Education
Diploma - Business Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None01.2019
Skills
- Team leadership
- Information gathering techniques
- Protocol refinement
- Standards enforcement
- Experienced with Windows Server management
- Effective communication across various formats
- Skilled in utilizing fraud detection tools
- Threat analysis and mitigation
- Dispute resolution
Certification
- First Aid CPR level C and AED
- WHMIS 2015 AIX SAFETY
- Security Guard License
- AODA
- Take home Naloxone Online Training
- Worker Health and Safety Awareness
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Fraud Analyst
CIBC
10.2023 - 06.2024
Operations Supervisor
Neptune Security Services
01.2021 - 05.2023
Security Guard
Neptune Security Services
11.2019 - 02.2020
Concierge
First Service Residential
05.2018 - 06.2019
Diploma - Business Administration
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
Fadi Barakat DiabFadi Barakat Diab
Senior Program Manager at CIBCSenior Program Manager at CIBC
Nakul SapkalNakul Sapkal
Application Developer at CIBCApplication Developer at CIBC
Chris YeungChris Yeung
Imperial Service Financial Advisor at CIBCImperial Service Financial Advisor at CIBC