Gurpreet Lubana
Summary
Experienced service professional committed to delivering exceptional customer service and upholding high standards. Seeking a Service Attendant position at VIA Rail to utilize my strong focus on team collaboration and achieving results. Demonstrated reliability and adaptability in dynamic environments. Proficient in multitasking, problem-solving, and maintaining a positive attitude under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SG City Concrete Floors INC
03.2020 - Current
- - Maintains accurate records of inventory and ensures proper stock documentation
- - Handles client inquiries efficiently, ensuring swift resolution and enhancing satisfaction rates to99.9%
- - Supports team projects, consistently meeting deadlines and deliverables
Warehouse Associate
Gap Inc.
08.2019 - 02.2020
- - Reduced inventory discrepancies by25% through streamlined processes
- - Collaborated with teams to improve warehouse organization, increasing operational efficiency by15%
- - Conducted physical counts and maintained detailed inventory records
Customer Service Representative
Jagjit Textiles
06.2017 - 09.2018
- - Facilitated smooth operations by managing communications between departments
- - Addressed and resolved customer issues promptly, maintaining high satisfaction levels
Education
Advanced Diploma - Business Administration
Humber College
08-2022
Skills
- - Inventory Management: Proficient in managing stock levels, reconciling discrepancies, and maintaining accurate records
- - Equipment Handling: Experience operating warehouse tools and lifting heavy loads
- - Multilingual Communication: Fluent in English, Hindi, and Punjabi, enabling effective engagement with diverse teams
- - Attention to Detail: Ensures quality and accuracy in documentation and operational tasks
- - Microsoft Office Suite: Skilled in data management and reporting tools
- - Valid G Driver’s License
- Critical thinking
Certification
- - CPR & First Aid
- - Google AdWords, Analytics, and Facebook for Business
Additional Information
- Bilingualism: Ability to communicate effectively in both English and Punjabi (French as an asset to develop).
Languages
English
Hindi
Punjabi
Timeline
Customer Service Representative
SG City Concrete Floors INC
03.2020 - Current
Warehouse Associate
Gap Inc.
08.2019 - 02.2020
Customer Service Representative
Jagjit Textiles
06.2017 - 09.2018
Advanced Diploma - Business Administration
Humber College
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