Gurpreet K Banwait
Calgary,Canada
Summary
Recently passed General Level 1 Insurance dynamic individual with hands-on experience in 8 years and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Strong competencies skills including but not limited to the computers, regulations and policies, ethics, high quality data collection, analysis, and statistics. Comfortable with learning new technology and able to positively influence and promote change in sales industry.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant
Alberta Health Services
04.2018 - Current
- Possessed the strong customer service skills with answering the phone calls, faxing, responding to the emails and drug related inquiries
- Keen to learn new software’s about the patients related information and retrieve the information as per requirement
- Collaboratively work with various clinical and service departments in the team as well as working independently
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
Sales and Marketing Assistant
Prop T Care
07.2022 - 06.2024
- Assisted call-in customers with questions and orders.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
Sales Associate
Walmart Pharmacy
03.2019 - 07.2022
- Company Overview: Calgary
- Strong accountability and reliability in the quality and timelines of work like completing the files and submitting on time
- Flexible and adaptable with proven solution-oriented problem solving skills to deal with customer problem and advise them
- Good team-player and can work independently with minimum supervision
- Using the different software with adding the customer’s information in the system with attention to detail
- Dealing with customers and refill the medications on phone as well as over the counter drugs
- Do the office work including the emails, faxing, and phone calls, copy, printing, laminating, receiving the messages
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Leader
Aramark Canada
01.2017 - 09.2018
- Dealing with customers for their feedbacks and surveys
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Making the weekly schedules and manage other office work
- Dealing with the public with courtesy and respect
- Reporting to the Supervisor and Manager daily
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Supervisor
Wendy’s Restaurant
01.2016 - 01.2017
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reporting to the shift Manager on shift basis
- Follow the Food Safety standards and procedures at all times
- Follow the Occupational Health and Safety policy to prevent injury or illness
- Completed the online training and sessions regularly
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Level 1 Alberta General Level Insurance License -
PNC Learning
06.2024
Diploma in Health Information Management -
Algonquin College
05.2022
Diploma in Pharmacy Assistant -
ICS Canada
11.2018
Masters of Science - Bioinformatics
Punjab University
05.2006
Bachelors of Science -
Punjab University
05.2004
Skills
- Perception
- Initiative
- Good judgment
- Attention to detail
- Accuracy
- Ability to demonstrate tact and courtesy
- Ability to deal with customers
- Quick learner
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Collaboration and Teamwork
- Cash Handling
- Customer care standards
- Active Listening
- Decision-Making
- Critical Thinking
- Data Entry
- Time Management
- Payment Processing
- Analytical Thinking
- Relationship Building
Accomplishments
- Graduate and post-graduate educational qualification assessed by International Qualifications Assessment Service (IQAS) Canada.
- English Proficiency Course from Algonquin College Ontario.
- Skillsmax Course in Training and development Course from Sydney Australia.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Sales and Marketing Assistant
Prop T Care
07.2022 - 06.2024
Sales Associate
Walmart Pharmacy
03.2019 - 07.2022
Pharmacy Assistant
Alberta Health Services
04.2018 - Current
Team Leader
Aramark Canada
01.2017 - 09.2018
Supervisor
Wendy’s Restaurant
01.2016 - 01.2017
Level 1 Alberta General Level Insurance License -
PNC Learning
Diploma in Health Information Management -
Algonquin College
Diploma in Pharmacy Assistant -
ICS Canada
Masters of Science - Bioinformatics
Punjab University
Bachelors of Science -
Punjab University
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