Gurpreet Kaur
TORONTO,ON
Work Preference
Summary
Dedicated and results-driven management professional with over three years of experience in guest services, customer relations, and team leadership across hospitality and retail sectors. Proven ability to lead teams, drive customer satisfaction, and manage operations efficiently. Certified in CPR and First Aid, with a strong focus on recruitment, inventory management, and staff development.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Guest service assistant manager
macdonalds
Campbellton, New Brunswick
08.2023 - 07.2026
- Provided exceptional customer service in fast-paced restaurant environment.
- Assisted customers with menu selections and special requests.
- Managed cash register and processed transactions efficiently.
Receptionist
quality inn suites
Brampton, Ontario
05.2022 - 02.2023
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Organized reservations and maintained accurate booking records for the hotel.
Education
Hotel And Resort Management -
Lambton College
Mississauga, ON 09.2020 - 05.2022
Skills
- Customer Service Excellence
- * Customer Service Excellence
- * Recruitment & Interviews
- * Inventory Control
- * Time Management
- * Calm Under Pressure
- * Problem Solving
- Time Management
- Problem Solving
- Microsoft Office Suite
- Problem solving
- Effective communication
- Calm Under Pressure
Languages
Punjabi
First Language
hindi
Proficient (C2)
C2
Certification
- CPR
- Food handler
Timeline
Guest service assistant manager
macdonalds
08.2023 - 07.2026
Receptionist
quality inn suites
05.2022 - 02.2023
Hotel And Resort Management -
Lambton College
09.2020 - 05.2022