Gurpreet Kaur
WINNIPEG,MB
Summary
Dynamic manager with expertise in team development, community outreach, and budget management. Proven track record in fostering partnerships and enhancing customer service standards to drive operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Hearthstone community group
Selkirk, Manitoba
03.2023 - 04.2026
- Coordinated outreach programs addressing local needs and fostering community partnerships.
- Managed volunteer recruitment, training, and scheduling for various community events.
- Oversaw daily operations ensuring compliance with organizational policies and standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Supervisor
Tim Hortons
Winnipeg, Manitoba
06.2021 - 03.2023
- Supervised daily operations to ensure efficient service delivery.
- Conducted monthly meetings with team members to discuss upcoming tasks and project deadlines.
- Managed inventory levels and restocked supplies as needed.
- Handled customer inquiries and resolved issues promptly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Banking Customer Service Representative
UCO Bank
Ludhiana, Punjab
09.2015 - 04.2017
- Executed deposits, withdrawals, and transfers, providing efficient service to meet customer transaction needs.
- Assisted customers with account inquiries and transaction requests.
- Processed account openings, closings, and modifications efficiently.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Processed loan applications, ensuring documentation accuracy to facilitate timely approvals.
- Collected deposits and payments, coordinating billing arrangements to enhance customer experience.
Education
High School Diploma -
Centennial College
Scarborough05-2017
Skills
- Community outreach
- Volunteer management
- Staff performance evaluation
- Budget management
- Customer service resolution
- Team leadership
Languages
English
Full Professional
Hindi
Professional
Certification
- MANDTT
- First aid and CPR
- Basic French course
- Aviation and Hospitality
- Gentle teaching level 1 and 2
- ALIDA
- WHIMS
- PHIA
- Food Handler
- Smart serve
Timeline
Manager
Hearthstone community group
03.2023 - 04.2026
Supervisor
Tim Hortons
06.2021 - 03.2023
Banking Customer Service Representative
UCO Bank
09.2015 - 04.2017
High School Diploma -
Centennial College