Gurpreet Kaur
Brampton,ON
Summary
Dynamic and dedicated professional with strong customer service skills, honed at High Source Ltd. Proven ability to manage dispatch operations and mentor team members. Adept at inventory tracking and maintaining a friendly demeanor under pressure, ensuring efficient service delivery and client satisfaction. Committed to excellence in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Dispatcher
High source ltd.
windsor
06.2022 - 07.2024
- Coordinated daily dispatch operations to enhance service delivery efficiency.
- Managed communication between drivers and clients for timely updates and improved customer satisfaction.
- Assigned drivers to optimal routes based on customer needs to maximize delivery effectiveness.
- Scheduled loads according to priority and available equipment.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Mentored junior team members and managed employee relationships.
Line Cook
Glen Arbour Golf Club & Kitchen
Hammonds Plains, Canada
09.2021 - 01.2022
- Collaborated with team members to coordinate efficient meal service during peak hours.
- Monitored inventory levels and alerted management to shortages to maintain supply continuity.
- Operated kitchen equipment following safety and sanitation guidelines.
- Processed cash and credit transactions accurately at the register.
- Trained new cashiers on register systems and customer service protocols to enhance service quality.
- Greeted customers and answered any questions they had about the store's products and services.
Line Cook
Boston Pizza
Halifax, Canada
07.2020 - 09.2021
- Executed multiple orders simultaneously to meet customer demand during peak periods.
- Trained new staff on food preparation techniques and kitchen protocols.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Set up workstations with needed ingredients, utensils and cooking equipment.`
Receptionist / Front Desk Associate
YWCA
St. Catharines, Canada
07.2019 - 01.2020
- Greeted visitors warmly, ensuring they connected with the correct departments for assistance.
- Answered and routed calls efficiently through multi-line telephone system, facilitating effective communication.
- Scheduled and confirmed appointments accurately.
- Monitored visitors at front desk to maintain security and promptly reported any concerns.
- Provided administrative support including filing, copying, faxing, and document organization.
Education
GED -
Niagara College
Welland, ONSkills
- Inventory tracking
- Problem solving
- Conflict resolution
- Ability to work in fast-paced environments
- Reliable and punctual team player
- Resilient when faced with difficult situations
- Calm under pressure
- Strong customer service and communication skills
- Friendly and professional attitude
Availability
Flexible schedule | Immediate availability
References
Available upon request
Timeline
Dispatcher
High source ltd.
06.2022 - 07.2024
Line Cook
Glen Arbour Golf Club & Kitchen
09.2021 - 01.2022
Line Cook
Boston Pizza
07.2020 - 09.2021
Receptionist / Front Desk Associate
YWCA
07.2019 - 01.2020
GED -
Niagara College