Gurpreet Kaur
London,Canada
Summary
Compassionate and detail-oriented Personal Support Worker (in training) with a strong foundation in customer care, technical support, and team leadership. Proven ability to support diverse! People through effective communication, empathy, and collaborative problem-solving. Passionate about providing quality care to the elderly and contributing to a safe and respectful healthcare environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Domino’s
01.2025 - Current
- Supervise staff and ensure smooth shift operations in a fast-paced environment
- Manage customer service issues with empathy and quick resolution
- Handle daily cash operations including deposits and till balancing
- Monitor and order inventory to maintain stock levels and reduce waste
- Place vendor orders and track deliveries to ensure consistent supply
- Provide training and mentorship to new and current employees
- Foster a collaborative, team-focused work environment
Customer Account Specialist
TD Canada Trust
01.2022 - 01.2024
- Assisted customer with paying bills and collect payments on past due bills.
- Assisting customers with billing and collection of past-due accounts.
- Providing support for online billing, account access, and resolution of account issues.
- Reviewing financial information and establishing payment arrangements tailored to customer needs.
- Maintaining and updating customer profiles, including contact and employment details.
- Documenting customer interactions for technical and procedural reference.
- Offering financial assistance and developing payment plans through appropriate tools.
- Became the Team ScoreCard lead, Led team initiatives to develop, implement, and manage scorecards for performance tracking, driving team accountability and transparency in goal achievement.
Technical Support Rep
TekSavvy Solutions Inc
01.2019 - 01.2022
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Informed senior leadership of product development issues discovered via technical support calls with customers.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Managed customer system updates, informing clients of all installation progress stages.
- Input customer service orders and tracked orders through to completion.
Education
Personal Support Worker (PSW) -
Fanshawe College
08.2025
Information Technology Professionals
Lambton College
Sarnia, ON01.2019
Skills
- Customer Support: Skilled in needs assessment, troubleshooting, and solution implementation
- Patient and empathetic approach to client care
- Strong communication and interpersonal skills
- Attentive to detail and committed to accuracy
- Comfortable with lifting, bending, and physical tasks
- Effective in fast-paced, team-based environments
- Culturally sensitive and adaptable
Languages
English
Full Professional
Timeline
Assistant Manager
Domino’s
01.2025 - Current
Customer Account Specialist
TD Canada Trust
01.2022 - 01.2024
Technical Support Rep
TekSavvy Solutions Inc
01.2019 - 01.2022
Information Technology Professionals
Lambton College
Personal Support Worker (PSW) -
Fanshawe College
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