Gurpreet Kaur
Brampton
Summary
Dynamic Supervisor at Starbucks with a proven track record in training and mentoring staff to enhance customer service. Successfully implemented quality control measures, boosting product consistency and customer satisfaction. Skilled in staff management and optimizing operations, driving sales through effective team collaboration during promotional events.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
08.2023 - Current
- Supervised daily operations, ensuring efficient workflow among team members.
- Trained new employees on customer service standards and beverage preparation techniques.
- Monitored inventory levels, coordinating with suppliers for timely stock replenishment.
- Implemented quality control measures to maintain product consistency and safety standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Conducted regular staff meetings to foster communication and address operational challenges.
- Developed scheduling plans to optimize staffing during peak hours, improving service speed.
- Assisted in the execution of promotional events, driving sales through effective team collaboration.
Education
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None10-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Documented and resolved issue where a customer was not happy with her drink so we tried to make her experience better by giving a upgraded side which led to customer satisfaction
- Supervised team of 8 staff members.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
- Certified barista trainer, starbucks -
- Licensed security -
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participating in cultural exchange programs and homestays
- Watching Movies and TV Shows
- Dancing
- Graphic Design
- Cooking
Timeline
Supervisor
Starbucks
08.2023 - Current
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
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