Gurpreet Kaur
Niagara Falls,Canada
Summary
Dedicated and customer-focused professional with strong communication and problem-solving skills. Committed to delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in every interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Canadian Tire
02.2022 - 03.2025
- Established clear expectations for quality control processes among staff members.
- Resolved customer complaints efficiently and professionally.
- Managed inventory levels at store locations according to corporate guidelines.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
Insurance Customer Service Representative
Days in Insurance
01.2023 - 02.2024
- Responded promptly to emails and phone calls from customers seeking assistance.
- Facilitated payment processing for premium payments and renewals.
- Generated reports based on client data to analyze trends in customer service needs.
- Advised customers on available coverage options that best fit their individual needs.
Head Dispatcher
S D Boyal Transport INC.
05.2020 - 01.2022
- Adhered strictly to safety regulations while managing dispatch operations.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
Education
Diploma - Accounting
Centennial College
Mortgage Broker Level 1
Centennial College of Applied Arts And Technology
Scarborough, NoneSkills
- Data analysis
- Customer service
- Report generation
- Attention to detail
- Effective communication
- Time management
- Organization
- Client education
Languages
English
Hindi
Punjabi
Certification
- Mortgage Agent Level 1
- MS WORD
Timeline
Insurance Customer Service Representative
Days in Insurance
01.2023 - 02.2024
Sales Associate
Canadian Tire
02.2022 - 03.2025
Head Dispatcher
S D Boyal Transport INC.
05.2020 - 01.2022
Diploma - Accounting
Centennial College
Mortgage Broker Level 1
Centennial College of Applied Arts And Technology
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