Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gurpreet Kaur

Niagara Falls,Canada

Summary

Dedicated and customer-focused professional with strong communication and problem-solving skills. Committed to delivering excellent service, resolving issues efficiently, and ensuring customer satisfaction in every interaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Canadian Tire
St. Stephen, New Brunswick
02.2022 - 03.2025
  • Established clear expectations for quality control processes among staff members.
  • Resolved customer complaints efficiently and professionally.
  • Managed inventory levels at store locations according to corporate guidelines.
  • Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.

Insurance Customer Service Representative

Days in Insurance
St. Stephen, New Brunswick
01.2023 - 02.2024
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Facilitated payment processing for premium payments and renewals.
  • Generated reports based on client data to analyze trends in customer service needs.
  • Advised customers on available coverage options that best fit their individual needs.

Head Dispatcher

S D Boyal Transport INC.
Brampton, Ontario
05.2020 - 01.2022
  • Adhered strictly to safety regulations while managing dispatch operations.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Developed strategies for improving efficiency within the dispatch department.

Education

Diploma - Accounting

Centennial College

Mortgage Broker Level 1

Centennial College of Applied Arts And Technology
Scarborough, None

Skills

  • Data analysis
  • Customer service
  • Report generation
  • Attention to detail
  • Effective communication
  • Time management
  • Organization
  • Client education

Languages

English
Hindi
Punjabi

Certification

  • Mortgage Agent Level 1
  • MS WORD

Timeline

Insurance Customer Service Representative

Days in Insurance
01.2023 - 02.2024

Sales Associate

Canadian Tire
02.2022 - 03.2025

Head Dispatcher

S D Boyal Transport INC.
05.2020 - 01.2022

Diploma - Accounting

Centennial College

Mortgage Broker Level 1

Centennial College of Applied Arts And Technology
Gurpreet Kaur