Gurpreet Kaur

· Monitored over 150 CCTV surveillance cameras to ensure safety and security across multiple buildings within the Bentall Centre

· Logged all security and operational events during shifts in the FileMaker system, maintaining accurate and detailed records

· Created and issued work orders for engineering staff and building maintenance to address operational and safety issues

· Received and resolved tenant service requests efficiently, coordinating follow-up as needed to ensure timely completion

· Communicated regularly with tenants and building management via email, maintaining a professional and responsive tone

· Bypassed building systems during fire alarm tests, equipment maintenance, or other scheduled events, in accordance with safety protocols

· Conducted thorough exterior and interior patrols to detect irregularities, enforce building policies, and support general site security

· Delivered first aid to individuals in need, including fellow guards, tenants, and visitors, maintaining calm and professionalism in emergencies

· Ability to work effectively both independently and in collaborative environments.

• As an Sr. AppleCare technical support advisor I have the opportunity to assist customers From all over the United States and Canada with their apple products ranging from iPhones to Mac to Apple watches With the help of various computer systems and databases.
• I patiently probe and analyze each customer's issue effectively and troubleshoot the Customer's device over the phone, Leaving them satisfied with their now working apple devices.
• With my team, we continue to innovate and come up with solutions for any emerging issues with the latest iOS and Mac OS software as they arrive.
• Ability to diagnose the devices using various computer system and tools to troubleshoot.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Collaborated with engineering teams to identify and resolve root causes of recurring issues.

• Front desk security in Commercial tower, condominiums.
• Logged security activities and prepared operational reports for management.
• Investigated disturbances, alarms, and unusual activities.
• Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.
• Worked closely with local law enforcement to collect, review and transfer evidence.
• Rendered immediate aid in cases of illness or injury and contacted emergency services.
• Successfully completed courses of WHMIS, First AID.
• Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence.
• Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Secured building against unauthorized access and conducted regular patrols.

• Assisted with administrative support by managing schedules, reports and coordination of personnel activities.
• Schedule and confirm appointments and meetings of employer.
• Order office supplies and maintain inventory.
• Answer telephone and electronic enquiries.
• Set up and maintain manual and computerized information filing systems.
• Arrange travel schedules and make reservations.
• Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
• Organize conferences, Maintain office tidiness.
• Perform other related tasks and participate in special projects as assigned.