Gurpreet Kaur
Surrey,Canada
Summary
Top-performing at Technical support, customer service and administrative assistant bringing 6 plus year of verifiable track record of organizing correspondence, managing office supplies, making travel arrangements, immediate resolving issues of the customers and maintaining liaison with other departments to ensure smooth office operations. Leadership CompetenciesTime management, problem solving, Organizational ability, team leader, excellent relation with clients, takes initiative and can work independently, quick learner, self starter who values team work. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
6
6
years of professional experience
Work History
Security Officer- CCTV Desk Operator
Paladin security
Vancouver, BC
09.2024 - Current
- Monitored over 150 CCTV surveillance cameras to ensure safety and security across multiple buildings within the Bentall Centre
- Logged all security and operational events during shifts in the FileMaker system, maintaining accurate and detailed records
- Created and issued work orders for engineering staff and building maintenance to address operational and safety issues
- Received and resolved tenant service requests efficiently, coordinating follow-up as needed to ensure timely completion
- Communicated regularly with tenants and building management via email, maintaining a professional and responsive tone
- Bypassed building systems during fire alarm tests, equipment maintenance, or other scheduled events, in accordance with safety protocols
- Conducted thorough exterior and interior patrols to detect irregularities, enforce building policies, and support general site security
- Delivered first aid to individuals in need, including fellow guards, tenants, and visitors, maintaining calm and professionalism in emergencies
- Ability to work effectively both independently and in collaborative environments
Sr technical support advisor
Apple
Scarborough, Canada
02.2022 - 06.2024
- As an Sr. AppleCare technical support advisor I have the opportunity to assist customers From all over the United States and Canada with their apple products ranging from iPhones to Mac to Apple watches With the help of various computer systems and databases.
- I patiently probe and analyze each customer's issue effectively and troubleshoot the Customer's device over the phone, Leaving them satisfied with their now working apple devices.
- With my team, we continue to innovate and come up with solutions for any emerging issues with the latest iOS and Mac OS software as they arrive.
- Ability to diagnose the devices using various computer system and tools to troubleshoot.
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
- Collaborated with engineering teams to identify and resolve root causes of recurring issues.
Security officer
Paragon Security
Toronto, Canada
09.2019 - 06.2024
- Front desk security in Commercial tower, condominiums.
- Logged security activities and prepared operational reports for management.
- Investigated disturbances, alarms, and unusual activities.
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals.
- Worked closely with local law enforcement to collect, review and transfer evidence.
- Rendered immediate aid in cases of illness or injury and contacted emergency services.
- Successfully completed courses of WHMIS, First AID.
- Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence.
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Secured building against unauthorized access and conducted regular patrols.
Administrative support
Amazon
Scarborough, Canada
02.2020 - 02.2022
- Assisted with administrative support by managing schedules, reports and coordination of personnel activities.
- Schedule and confirm appointments and meetings of employer.
- Order office supplies and maintain inventory.
- Answer telephone and electronic enquiries.
- Set up and maintain manual and computerized information filing systems.
- Arrange travel schedules and make reservations.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Organize conferences, Maintain office tidiness.
- Perform other related tasks and participate in special projects as assigned.
Education
General Business Diploma - Business
Northern college
Toronto, Scarborough04.2021
Skills
- Microsoft Excel
- Outlook
- Powerpoint
- Word
- Adobe Acrobat
- Core
- Calendar Management
- HTML
- CSS
- JavaScript
- JQuery
- PHP
- FileMaker
- Angus
- Lenel
Languages
- English, Proficient (C2)
- Punjabi, Proficient (C2)
- Hindi, Proficient (C2)
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Security Officer- CCTV Desk Operator
Paladin security
09.2024 - Current
Sr technical support advisor
Apple
02.2022 - 06.2024
Administrative support
Amazon
02.2020 - 02.2022
Security officer
Paragon Security
09.2019 - 06.2024
General Business Diploma - Business
Northern college
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