GURPREET Kaur
Etobicoke,ON
Summary
Dynamic professional with experience at Hcl Infosystems Limited, excelling in technical support and client communication. Proven ability to resolve IT issues efficiently while maintaining exceptional organization and telephone skills. Recognized for quick adaptability and a strong commitment to client satisfaction, ensuring seamless operations and enhanced user experiences.
Overview
2
2
years of professional experience
Work History
Receptionist (volunteer)
St Clair College Atheletics
04.2024 - 02.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Technical Support and Helpdesk
Hcl Infosystems Limited
06.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Handle inbound calls, resolve technical issues related to IT products (laptops, desktops, tablets), and provide troubleshooting assistance.
- Escalate complex issues to higher-level support teams and follow up to ensure timely resolution.
Education
Associate of Science - Computer Technician And Networking
St. Clair College of Applied Arts And Technology
Mississauga, ON04-2025
High School Diploma -
Ashok Vatika Public School
Amritsar, Punjab , India 04-2023
Skills
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
- fast typing
- good knowledge of computer
- data entry
Languages
English
Full Professional
Timeline
Receptionist (volunteer)
St Clair College Atheletics
04.2024 - 02.2025
Technical Support and Helpdesk
Hcl Infosystems Limited
06.2023 - 11.2023
Associate of Science - Computer Technician And Networking
St. Clair College of Applied Arts And Technology
High School Diploma -
Ashok Vatika Public School
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