Gurpreet Kaur
Victoria,BC
Summary
Customer-focused and technically capable professional with a Bachelor’s degree in Computer Science and over five years of experience in fast-paced customer-facing roles. Skilled in managing inquiries, resolving concerns, and providing accurate information with empathy and clarity. Proven ability to thrive in team environments, adapt to shifting priorities, and maintain high service standards under pressure. Passionate about delivering quality service and contributing to a customer-first environment.
Overview
6
6
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Customer Service Agent
Executive Aviation
09.2024 - Current
- Delivered high-quality front-line customer service at check-in counters and kiosks.
- Assisted travelers with boarding, deplaning, and policy compliance while ensuring efficient operations.
- Collaborated with airline crews to streamline operations and improve the passenger experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Assistant Manager
Chevron, Jaggar Holdings Inc
07.2022 - Current
- Resolved customer concerns and provided technical assistance in-store and over the phone.
- Trained and supervised staff, handled financial records, and enforced security policies.
- Scheduled staff shifts and used analytics to optimize efficiency and safety.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager
Hans Jewellers
06.2019 - 04.2022
- Managed daily store operations, inventory, and customer service initiatives.
- Trained team members, coordinated with vendors, and improved customer retention and satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science - General Management
KVA DAV College
Karnal, India04-2019
Certificate - Cosmetology Studies
Chandani Singh Studios
New Delhi02-2019
Diploma - Food And Nutrition
Indira Gandhi National Open University
Distance Education 12-2018
Secondary Education
Delhi Public School
Karnal, India03-2015
Skills
- Customer Service Excellence
- Listening & Problem Solving
- Data Entry & Accuracy
- Conflict Resolution
- Call Handling & Telephone Etiquette
- Verbal & Written Communication
- Multitasking in Fast-Paced Environments
- Team Collaboration & Training
- Time Management
- Call control
- Complaint handling
- Outstanding communication skills
- Customer complaint resolution
- Customer service
- Information verification
- Decision-making
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Agent
Executive Aviation
09.2024 - Current
Assistant Manager
Chevron, Jaggar Holdings Inc
07.2022 - Current
Manager
Hans Jewellers
06.2019 - 04.2022
Bachelor of Science - General Management
KVA DAV College
Certificate - Cosmetology Studies
Chandani Singh Studios
Diploma - Food And Nutrition
Indira Gandhi National Open University
Secondary Education
Delhi Public School
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