Mandeep Nagra
Surrey,BC
Summary
Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions. Strong communicator and team player, Hardworking team member skilled at counting. Address customers' needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles. Reliable Dispatcher with experience keeping delivery and customer service operations moving. Motivated team player committed to contributing to company success goals.
Overview
10
10
years of professional experience
Work History
Airline Customer Service Agent
GAT/Strategic Aviation
Vancouver, British Columbia
07.2023 - Current
- Performed check-in procedures for both domestic and international flights.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Checked luggage for proper weight distribution according to aircraft specifications.
Dispatcher
PS Nagra trucking Inc
Hesperia, California
03.2021 - 01.2022
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Investigated and resolved customer and vendor issues to retain business.
Dispatcher
Transport anytime inc
Riverside, California
01.2018 - 12.2018
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Investigated and resolved customer and vendor issues to retain business.
Cashier
Mobil (Gas Station)
Hesperia, California
06.2016 - 01.2018
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Resolve customer complaints,guide them and provide relevant information.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Track transactions on balance sheets and report any discrepancies.
- Handling merchandise returns and exchange.
Sandwich Artist
Subway
Rowland Heights, California
05.2015 - 05.2016
- Delivered superior customer service focused on quality and meeting customer needs.
- Answered guest questions, delivering most accurate and updated information available.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Greet customers when entering or leaving the store.
- Manage transactions with customers using cash registers, collect payments whether in cash or credit.
- Redeem stamps and coupons and maintain clean and tidy checkout areas.
Education
Some College (No Degree) - Business Administration And Management
Victor Valley College
Victorville, CASkills
- Adjusting Routes
- Employee Training
- Cash Handling
- Service Planning
- Problem Assessment
- Monitoring Field Personnel
- Client Interaction
- Cash Register Operations
- Night customer service and Customer Assistance
- Balancing the till
- Call Response and Transfer
- Complaint Resolution
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Timeline
Airline Customer Service Agent
GAT/Strategic Aviation
07.2023 - Current
Dispatcher
PS Nagra trucking Inc
03.2021 - 01.2022
Dispatcher
Transport anytime inc
01.2018 - 12.2018
Cashier
Mobil (Gas Station)
06.2016 - 01.2018
Sandwich Artist
Subway
05.2015 - 05.2016
Some College (No Degree) - Business Administration And Management
Victor Valley College