Summary
Overview
Work History
Education
Skills
Timeline
Generic
GURPREET KAUR

GURPREET KAUR

Brampton,Canada

Summary

Highly motivated and detail-oriented Digital Support Specialist with experience in customer service, administrative support, and client engagement. Proficient in handling high-volume customer interactions across digital channels, managing accounts, and maintaining records with precision. Adept at multitasking in fast-paced environments while ensuring exceptional customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Call Center Customer Service Representative

Concentrix
Work From Home
01.2025 - 04.2025
  • Managed inbound customer calls, providing solutions to inquiries and resolving issues efficiently.
  • Assisted customers with troubleshooting technical problems related to services and products.
  • Delivered high-quality service by ensuring customer satisfaction and maintaining service quality metrics.
  • Recorded detailed information regarding customer interactions and processed orders or requests.
  • Collaborated with team members to meet and exceed departmental targets for call resolution and customer satisfaction.
  • Provided information about products, services, and promotions in a clear and professional manner.

Office Administrative and Accounting

MAS Immigiration
Brampton, Canada
10.2023 - 12.2024
  • Answering phone calls and greeting visitors
  • Managing calendars and scheduling appointments
  • Maintaining office supplies and ordering replacements
  • Filing and organizing documents electronically and physically
  • Preparing and distributing correspondence, including emails and letters
  • Supporting with event planning and logistics
  • Processing invoices and accounts payable
  • Managing accounts receivable, including customer billing and collections
  • Reconciling bank statements and identifying discrepancies
  • Data entry into accounting software Generating financial reports and statements
  • Maintaining petty cash records Assisting with payroll processing
  • Preparing tax documentation

Call Centre Agent

Public Storage
Mississauga, Canada
07.2021 - 08.2023
  • Maintain accurate and up-to-date customer records in the CRM, including interaction history, reservations, and any special requests or feedback.
  • Handle high volumes of inbound calls efficiently while maintaining a professional demeanor and providing exceptional service.
  • Resolve customer inquiries and issues promptly, ensuring customer satisfaction and fostering positive relationships.
  • Identify customer needs and recommend appropriate products and services, offering upsell opportunities when suitable.
  • Book reservations in a customer relationship management (CRM) software tool.
  • Monitor and manage performance metrics, ensuring KPIs such as call handling time, customer satisfaction scores, and issue resolution are met.
  • Collaborate with team members and other departments, sharing insights and feedback to improve processes and customer experiences.
  • Keep up with product updates and promotions, ensuring customers are informed about the latest offerings.
  • Generating financial reports and statements

Supervisor

Esso gas station
Brampton, Canada
02.2020 - 08.2023
  • Scheduling and assigning tasks to staff members
  • Training new employees on cash handling, product knowledge, and customer service
  • Monitoring employee performance and providing feedback
  • Addressing employee concerns and resolving conflicts
  • Overseeing daily operations, including opening and closing procedures
  • Maintaining inventory levels of fuel, merchandise, and supplies
  • Ordering new stock and managing deliveries
  • Monitoring sales data and identifying opportunities to increase revenue
  • Ensuring compliance with safety regulations and procedures
  • Addressing customer inquiries and complaints in a timely manner
  • Ensuring a positive customer experience
  • Handling cash transactions and managing cash drawers
  • Performing routine maintenance checks on fuel pumps, equipment, and facilities
  • Reporting any maintenance issues to management
  • Monitoring security systems and addressing potential safety concerns
  • Preparing reports on sales, inventory, and staff performance
  • Identifying trends and recommending improvements to operations

Cashier and Assistant Manager

Shell Gas Station
Etobicoke, Canada
06.2017 - 05.2020
  • Operate the cash register
  • Accept cash, credit, or check
  • Provide change and receipts
  • Issue coupons, vouchers, stamps, and gift cards
  • Process returns and refunds

Education

Some College (No Degree) - Business Administration and Management

Seneca College of Applied Arts And Technology
08-2018

Some College (No Degree) - Global Business Management

Northern College of Applied Arts And Technology
Toronto, ON
12-2017

BBA - BBA

Punjabi University
Patiala, India
06-2015

Skills

  • Office administration
  • Accounts payable
  • Data entry
  • Customer relationship management
  • Financial reporting
  • Event planning
  • Call management
  • Payroll administration
  • Inventory management
  • Team building
  • Effective communication
  • Conflict resolution
  • Teamwork and collaboration
  • Sales analysis
  • Multitasking
  • Multitasking Abilities

Timeline

Call Center Customer Service Representative

Concentrix
01.2025 - 04.2025

Office Administrative and Accounting

MAS Immigiration
10.2023 - 12.2024

Call Centre Agent

Public Storage
07.2021 - 08.2023

Supervisor

Esso gas station
02.2020 - 08.2023

Cashier and Assistant Manager

Shell Gas Station
06.2017 - 05.2020

Some College (No Degree) - Business Administration and Management

Seneca College of Applied Arts And Technology

Some College (No Degree) - Global Business Management

Northern College of Applied Arts And Technology

BBA - BBA

Punjabi University
GURPREET KAUR