Gurpreet Kaur
Tracy
Summary
Compassionate professional with background in science known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Overview
7
7
years of professional experience
Work History
Community Work Volunteer
Sikh for Humanity
Tracy
03.2020 - Current
- Maintained records of volunteer hours and donations received from various sources.
- Collaborated with other volunteers to plan activities that contributed to the well-being of disadvantaged members of the community.
- Delivered meals and essential supplies to elderly and vulnerable populations, ensuring their safety and comfort.
Dispatcher
Gurfateh Express
Tracy
04.2018 - Current
- Scheduled loads according to priority and available equipment.
- Identified locations and needs of callers to accurately send assistance.
- Investigated and resolved customer and vendor issues to retain business.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Developed strategies for improving efficiency within the dispatch department.
Education
Master of Science - Physics
Punjabi University, Patiala
Punjab, India05-2023
Bachelor of Science - Non Medical
Punjab University
Punjab, India09-2009
Skills
- Time-management skills
- Budgeting and finance
- Multilingual proficiency
- Victim support services
- Multitasking and organization
- Problem-solving
- Adaptability and flexibility
- Empathy and compassion
Timeline
Community Work Volunteer
Sikh for Humanity
03.2020 - Current
Dispatcher
Gurfateh Express
04.2018 - Current
Master of Science - Physics
Punjabi University, Patiala
Bachelor of Science - Non Medical
Punjab University