Gurpreet Kaur
Brampton
Summary
Professional with strong background in operations management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.
Overview
7
7
years of professional experience
Work History
Operations Team Leader
Walmart Logistics
03.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Maintains time and attendance, productivity and quality records daily. Prepares and generates the daily productivity reports (TPR) or management. Monitors and reports on the key performance indicators (KPI's)
- Trains associates in the proper execution of standard operating procedures (SOP's). Implements and ensures they are follow, and verifies the accuracy and completeness of all records/documentation activities within the work group.
- Conducts daily start-up meetings; organizes daily as-signments/workload to associates, and assigns duties accordingly. Establishes or adjusts work assignments to meet daily production schedules.
- Responsible for supervising daily distribution center (DC) operations including scheduling, hiring and training of DC Associates
Shipping Clerk
Walmart Logistics
10.2023 - 02.2024
- Research labels not invoiced
- Monitor TMS reports to a 48-hour level of service standard
- Identify label integrity issues
- Label research and reprinting
- Monitor all distribution billing error reports
- Strong knowledge of Walmart systems
- Use Microsoft office for data entry, and maintaining and updating sheets for daily reference
- Prepares correctional invoices
- Report KPI deficits to all levels of management as well as detailed explanations to the client when required
Shipping Associate
Walmart Logistics
10.2022 - 09.2023
- Developed strategies to optimize utilization of available resources
- Follow safety protocols and guidelines to prevent accidents and injuries during shipping process
- Load Packaged items onto shipping vehicle, ensuring that they are properly arranged and secured to prevent shifting or damage during transportation
- Prepare shipments for delivery which includes, creating shipping labels, and coordinating with carriers
- Quickly acquired and mastered several interrelated systems, working efficiently on them to optimize warehouse operations
- Ensure compliance with sipping regulations, including hazardous materials handling, weight restrictions, and documentation requirements, to avoid fines and penalties
Store Supervisor
Sankalp- Taste of India
04.2022 - 10.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Analyzed customer feedback and implemented strategies to improve customer experience
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Trained new employees on proper protocols and customer service standards
Food Service Team Member
Sankalp- Taste of India
04.2022 - 10.2022
- Developed and maintained positive relationships with customers to enhance service
- Prepared food orders to support waitstaff and other team members
- Learned other teammates' work tasks to train as backup
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Greeted customers at counter to fulfill requests and answer questions
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods
- Kept register accurate through correct billing, payment processing, and cash management practices
Sortation Associate
Amazon
01.2022 - 06.2022
- Detailed knowledge about inbound freights, area and yard management system
- Assisted process assistant and colleagues in loading and sending cargo on time according to their CPT timings
- Was trained in most of work areas including critical roles like GTDR, fluid unloader, waterside, loading
- Maintained high-level work standard achieving 98% accuracy sorting and processing
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling
- Loaded complex freight into trailers according to tight schedules
Grocery Cashier
Apna Grocery Store
10.2021 - 01.2022
- Greeted customers in a friendly manner, providing assistance and answering questions
- Processed cash, credit card and digital payment, ensuring correct change and payment verification
- Bagged groceries and ensured the careful handling of fragile items
- Collaborated with team members to ensure smooth and efficient store operations
Customer Service Associate
Zomato
07.2018 - 11.2020
- Providing support to customers who are experiencing difficulties with products or services
- Answering customer questions about product, policies, services and products and providing information about pricing, features and availability
- Maintaining records of customer interaction, inquiries, resolutions and complaints
- Helping customers in Poland and UAE with refunds, returns and exchange in accordance to company policy
Education
Advanced Diploma - Global business management
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
NORTH YORK, ON04.2023
Bachelor of commerce - hons.
LUCKNOW UNIVERSITY
04.2020
Skills
- Customer Relationship Management
- Staff Supervision and recruiting
- Occupational Health and Safety
- Supply Inventory Management
- Complex Problem-Solving
- Clear and Direct Communication
- Leadership qualities
- Conflict resolution
- Technical Proficiency
- Strong communication
- Team member training
- Compliance requirements
Timeline
Operations Team Leader
Walmart Logistics
03.2024 - Current
Shipping Clerk
Walmart Logistics
10.2023 - 02.2024
Shipping Associate
Walmart Logistics
10.2022 - 09.2023
Store Supervisor
Sankalp- Taste of India
04.2022 - 10.2022
Food Service Team Member
Sankalp- Taste of India
04.2022 - 10.2022
Sortation Associate
Amazon
01.2022 - 06.2022
Grocery Cashier
Apna Grocery Store
10.2021 - 01.2022
Customer Service Associate
Zomato
07.2018 - 11.2020
Bachelor of commerce - hons.
LUCKNOW UNIVERSITY
Advanced Diploma - Global business management
SENECA COLLEGE OF APPLIED ARTS AND TECHNOLOGY
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