Gurpreet Kaur
Toronto,ON
Summary
Hardworking professional with a passion for success actively seeking new opportunities in the Canadian workforce. Dedication to excellence evident through achievements in academic and extracurricular pursuits, as well as successful event organization. Practical training gained through various academic assignments and projects, continuously expanding skill set. Keen learner with a constant zest for acquiring new skills. Team player with strong analytical and leadership abilities.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Financial Customer Service Representative
Laurentian Bank
08.2022 - 01.2024
- Assist clients with debit, credit, investment and loans products.
- Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
- Collaborated with colleagues to develop new strategies for optimizing customer service solutions in the finance sector.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Contributed to team sales goals by upselling products and services to customers.
Customer Support Advisor
Kelly Connect (Apple)
05.2020 - 02.2021
- Technical Troubleshooting of devices (mobile, phones, tablets, laptops and desktops)
- Assist with account information and billing questions, customer education on purchasing, processing refunds
- Supports specified, limited line of technical products using defined problem solving
- Initiates dispatch procedure for hardware pick up/shipment as appropriate
- Implemented solutions based on thorough document research.
Customer Service Representative
Concentrix
04.2019 - 05.2020
- Greet customers in courteous, excited and professional manner
- Listen to customer needs and concerns; provide accurate information pertaining to order placements delivery and shipping inquiries
- Demonstrate empathy while understanding customers request
- Maintain knowledge of client products and/or services
Education
Diploma in Business Management - Business Management
Abacus College of Studies
Bachelors in Humanities - Liberal Arts And Sciences
Guru Nanak Dev University
Skills
Administration
Customer Service
Record Keeping
Data Entry
Telephone Communication
Microsoft Office Suite
Data Analysis
Researching
Communicating
Writing
Critical Thinking
Problem Solving
Multicultural Interaction
Leadership
Performance Management
Desktop Support
Live Chat
Cold Calling
Technical Support
Troubleshooting
iOS
Analysis Skills
Databases
Presentation Skills
Financial Services
CRM and Zendesk
Personal Information
Willing To Relocate: Anywhere
Timeline
Financial Customer Service Representative
Laurentian Bank
08.2022 - 01.2024
Customer Support Advisor
Kelly Connect (Apple)
05.2020 - 02.2021
Customer Service Representative
Concentrix
04.2019 - 05.2020
Diploma in Business Management - Business Management
Abacus College of Studies
Bachelors in Humanities - Liberal Arts And Sciences
Guru Nanak Dev University