Gurpreet Kaur
Ajax
Summary
Active team leader experienced in leading teams and driving successful project outcomes. Proven track record of creating and improving processes to increase efficiency and productivity. Results-oriented professional with expertise in developing high-performing teams. Skilled in leveraging technology and data to drive innovative solutions and profitable growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Cash4You
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
Manager
Tim Hortons
05.2020 - 03.2023
- Generating regular Financial reports such as income statements, balance sheets, and identifying cost saving opportunities
- Utilized strong analytical and problem-solving skills to address operational issues
- Collaborating with Management team to set menu prices that ensure profitability while remaining competitive in Market
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities
- Fostered positive relationships with clients through proactive communication tactics
- Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise
- Demonstrated leadership in managing teams of up to30 employees, utilizing effective problem-solving techniques
- Creating and maintaining the restaurants budget, which includes revenue projections, expense forecasting and profit targets
Cashier Manager
Shoppers Drug Mart
05.2021 - 07.2022
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
- Reviewed and analyzed weekly sales reports to identify areas for improvement in cashier performance
- Created schedules for cashiers that maximized coverage while minimizing labor costs
- Implemented strategies designed to reduce shrinkage at the registers
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons
- Reconciled daily cash receipts and maintained accuracy of all financial transactions
- Analyzed ledgers and managed complex financial posting for establishment
- Determined employee schedules to align coverage with forecasted demands
- Analyzed daily sales and payroll records to ensure accuracy and compliance
Customer Service Representative
Subway
03.2020 - 05.2021
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Developed positive relationships with customers through friendly interactions
- Met daily customer service quotas with a focus on quality
- Performed data entry tasks accurately and in a timely manner
- Conducted regular follow-up calls with customers after resolving their issues
- Created detailed reports outlining customer feedback trends over time
Education
Human Resources in Business Administration
Durham College of Applied Arts
Oshawa04.2021
Skills
- Customer Relationship Management
- Control of Expenses
- Customer Service
- Coordinate Events
- Staff Management
- Information Confidentiality
- Cost Management
- Financial Statements
- Sales and Marketing
- Financial Management
Languages
English
Full Professional
Certification
First Aid-CPR
Timeline
Financial Services Representative
Cash4You
10.2023 - Current
Cashier Manager
Shoppers Drug Mart
05.2021 - 07.2022
Manager
Tim Hortons
05.2020 - 03.2023
Customer Service Representative
Subway
03.2020 - 05.2021
Human Resources in Business Administration
Durham College of Applied Arts
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