Gurpreet Kaur
London,ON
Summary
Personal Banker with 7 years of experience excelling in customer engagement, regulatory compliance, and team leadership. Expert in tailoring financial solutions, identifying cross-selling opportunities, and enhancing branch operations. Passionate about driving innovation in banking services and committed to delivering exceptional client experiences.
Overview
7
7
years of professional experience
Work History
PERSONAL BANKER
TD Canada Trust
11.2021 - Current
- Delivered personalized financial advice and services to clients, including retirement planning, investment guidance, and risk management, with a focus on long-term financial health and security.
- Conducted thorough assessments of clients’ financial situations, recommending appropriate banking products and solutions to meet their current and future needs, including RRSPs, pensions, and other retirement savings options.
- Managed a portfolio of client accounts, ensuring timely follow-up on transactions, investments, and retirement plans while providing high levels of customer satisfaction and loyalty.
- Collaborated with financial advisors to ensure seamless delivery of retirement income solutions, helping clients navigate various retirement income sources and ensuring alignment with financial goals.
- Evaluated client risk profiles and provided recommendations on safeguarding assets, protecting income streams, and optimizing tax advantages for retirement savings.
- Facilitated financial education and support for clients facing challenges, including understanding how workplace insurance, pensions, and other benefits affect their retirement planning.
- Resolved complex client concerns and inquiries related to financial products, regulatory requirements, and retirement account management, fostering trust and building long-term relationships.
- Assisted clients in navigating the impacts of unexpected life events (such as disability or job loss), providing guidance on insurance claims, compensation programs, and future financial stability.
EXECUTIVE ASSISTANT
Medical Technology Inc.
03.2021 - 10.2021
- Provided high-level administrative support to senior management, ensuring smooth operations and efficient handling of sensitive client and business matters, including maintaining confidentiality and compliance with privacy regulations.
- Coordinated and managed complex schedules, meetings, and travel arrangements, ensuring time-sensitive tasks and priorities were handled in a professional and timely manner.
- Assisted in the preparation and management of detailed reports, correspondence, and presentations, including compiling data related to business performance, financial planning, and employee benefits.
- Managed sensitive documentation, ensuring accuracy and completeness while maintaining a high level of discretion and adherence to regulatory and confidentiality standards.
- Served as the point of contact for internal and external stakeholders, responding to inquiries, scheduling appointments, and providing information on policies or procedures related to employee benefits, compensation, and insurance.
- Assisted with onboarding and benefits administration, including communicating with insurance providers and ensuring proper documentation for employees on matters like retirement plans, disability benefits, and income replacement programs.
- Streamlined office operations by implementing improved systems for document management, data entry, and follow-up, reducing errors and improving efficiency across administrative processes.
- Handled case management tasks related to employee claims, working closely with insurance providers and legal teams to ensure timely processing and resolution of claims, including ensuring that all documentation was complete and compliant with organizational guidelines.
- Supported senior leadership in managing complex projects, often involving multiple stakeholders, and tracked progress to ensure deadlines and expectations were met.
- Coordinated training and development initiatives to improve staff knowledge on workplace safety programs, employee benefits, and compensation procedures.
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
Walmart
11.2019 - 03.2021
- Provided outstanding customer service by greeting and assisting customers in a friendly and professional manner, ensuring their needs were met promptly and efficiently.
- Supported customers with product inquiries, locating items, and offering recommendations based on customer preferences, ensuring a positive and personalized shopping experience.
- Operated the cash register, processed transactions accurately, and handled customer payments, ensuring smooth and efficient checkouts with a focus on accuracy and customer satisfaction.
- Addressed customer concerns, issues, and complaints in a timely and empathetic manner, aiming to resolve problems while maintaining a positive brand image.
- Promoted and assisted customers with Walmart’s loyalty programs, sales promotions, and membership benefits, increasing customer engagement and sales.
CREDIT MANAGER
HDFC Bank
09.2017 - 07.2018
- Managed a portfolio of commercial and consumer accounts, overseeing credit assessments, risk management, and collections to ensure financial stability and minimize financial loss for the organization.
- Conducted in-depth financial analysis on clients’ creditworthiness, evaluating income statements, balance sheets, and other financial data to determine the appropriate credit terms and limits for each account.
- Advised clients on debt repayment solutions, payment structures, and managed payment plans, ensuring they met their financial obligations while maintaining positive relationships.
- Assessed the financial impact of customer accounts on business cash flow, offering strategic recommendations to senior management regarding risk and portfolio adjustments.
- Collaborated with internal teams, including legal, collections, and operations, to resolve delinquent accounts and ensure adherence to company policies and regulatory compliance.
- Led negotiations with clients regarding overdue payments, repayment schedules, and settlements, offering empathy and flexibility while ensuring that organizational policies and guidelines were followed.
- Provided exceptional customer service by addressing client inquiries, resolving disputes, and managing sensitive situations involving financial hardship or payment difficulties.
- Coordinated with third-party vendors, collection agencies, and legal teams to facilitate the collection of overdue accounts and minimize bad debt.
- Managed and monitored account performance, ensuring that all cases were tracked, documented, and reported accurately for auditing purposes and financial reporting.
- Developed and implemented credit policies and procedures, ensuring compliance with regulatory requirements and industry standards to protect the organization’s financial interests.
Education
BUSINESS MANAGEMENT - POST GRADUATE DIPLOMA -
Fanshawe College
London, ON01.2020
BBA - Business Administration And Management
Manav Rachna International University
01.2018
Skills
- Financial Analysis & Assessment
- Case Management & Client Support
- Problem-Solving & Conflict Resolution
- Attention to Detail & Documentation Management
- Analytical Thinking & Decision-Making
- Risk Assessment & Mitigation
- Time Management & Multitasking
Languages
Hindi
Punjabi
English
Timeline
PERSONAL BANKER
TD Canada Trust
11.2021 - Current
EXECUTIVE ASSISTANT
Medical Technology Inc.
03.2021 - 10.2021
CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATE
Walmart
11.2019 - 03.2021
CREDIT MANAGER
HDFC Bank
09.2017 - 07.2018
BUSINESS MANAGEMENT - POST GRADUATE DIPLOMA -
Fanshawe College
BBA - Business Administration And Management
Manav Rachna International University
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