Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GURPREET KAUR

Milton,ON

Summary

Adept in customer service and problem-solving, I excelled at Uber Partners by effectively managing high-stress situations, leading to increased customer loyalty. Skilled in active listening and critical thinking, I ensured positive first impressions at Hotelstaff, enhancing client satisfaction. My approach consistently resolves conflicts, fostering repeat business and a positive company image. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Uber Partners
02.2022 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Hotelstaff
01.2021 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Arts - Business

Fleming College
Peterborough, ON
04.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional

Timeline

Customer Service Representative

Uber Partners
02.2022 - 02.2024

Receptionist

Hotelstaff
01.2021 - 01.2022

Associate of Arts - Business

Fleming College
GURPREET KAUR