Gurpreet Kaur
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Webtech Institute, showcasing exceptional customer service and cash handling skills. Fostered a positive work environment, significantly reducing cash discrepancies. Demonstrated reliability and patience, exceeding service goals and expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Leela's Doubles&roties Resturant
03.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Assistant Manager
Webtech Institute
09.2018 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Algoma University
Brampton, ON07.2024
Bachelor of Science - Non-medical
Fateh Group of Institution
Punjab,06.2017
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Knowledge
- Cash Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
Food Handler Certificate
Timeline
Customer Service Cashier
Leela's Doubles&roties Resturant
03.2023 - 07.2024
Assistant Manager
Webtech Institute
09.2018 - 08.2022
High School Diploma -
Algoma University
Bachelor of Science - Non-medical
Fateh Group of Institution
Food Handler Certificate
Similar Profiles
Mihir PatelMihir Patel
Store Manager at Leela's Variety storeStore Manager at Leela's Variety store
Amandeep KaurAmandeep Kaur
Cook's Assistant at Kish Roti and DoublesCook's Assistant at Kish Roti and Doubles
Noah ChenfeldNoah Chenfeld
Smoothie Maker at DoublesSmoothie Maker at Doubles