Gurpreet Kaur
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Webtech Institute, showcasing exceptional customer service and cash handling skills. Fostered a positive work environment, significantly reducing cash discrepancies. Demonstrated reliability and patience, exceeding service goals and expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Leela's Doubles&roties Resturant
03.2023 - 07.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Assistant Manager
Webtech Institute
09.2018 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Algoma University
Brampton, ON07.2024
Bachelor of Science - Non-medical
Fateh Group of Institution
Punjab,06.2017
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Product Knowledge
- Cash Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
Food Handler Certificate
Timeline
Customer Service Cashier
Leela's Doubles&roties Resturant
03.2023 - 07.2024
Assistant Manager
Webtech Institute
09.2018 - 08.2022
High School Diploma -
Algoma University
Bachelor of Science - Non-medical
Fateh Group of Institution
Food Handler Certificate
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