GURPREET KAUR
Mississauga,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Admin Assistant
Elite Force staffing
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Work Integrated learning
Lambton College
01.2021 - 04.2021
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Technical support
Net Solutions Chandigarh
08.2018 - 08.2019
- Provided technical support for employees, resulting in reduced downtime and increased employee satisfaction.
- Updated and replaced outdated drivers and software for computers and office machines.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Set up and maintained user accounts and client access.
Computer Teacher
Los Angels international public school
04.2017 - 08.2018
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Collaborated with colleagues to develop cross-curricular projects that reinforced computer skills while also teaching core subject matter.
- Evaluated student progress using formative and summative assessments, adapting instruction to meet individual needs.
- Provided after-school tutoring sessions for students needing extra help or seeking advanced computer skills instruction.
Education
Cyber Infrastructure Specialist -
Lambton College
Sarnia, OntarioMaster of Science - Information Technology
Guru Nanak Dev University
Punjab, IndiaBachelor of Computer Application - Information Technology
Panjab University
Punjab, IndiaSkills
- Office Administration
- Customer Service
- Application support
- IT Troubleshooting
- Technical Documentation
- Microsoft Office Specialist (MOS) Expert
- Customer Success Management
- Microsoft Windows and Office
- Database Management
- Problem-Solving
Volunteer Experience
- Lambton College, Sarnia, ON, 01/2020, Participated in new student orientation, welcomed new students, take them on a campus tour, and answered their quarries., Assist them in using computers and printers in the library for taking printouts of their important documents.
- Lambton College, Sarnia, ON, 01/2020, Worked as a Volunteer in the Lambton College’s Phoenix Project. Performed repairing, OS installation, and troubleshooting on systems., Package the final product for donation.
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Admin Assistant
Elite Force staffing
01.2022 - Current
Work Integrated learning
Lambton College
01.2021 - 04.2021
Technical support
Net Solutions Chandigarh
08.2018 - 08.2019
Computer Teacher
Los Angels international public school
04.2017 - 08.2018
Cyber Infrastructure Specialist -
Lambton College
Master of Science - Information Technology
Guru Nanak Dev University
Bachelor of Computer Application - Information Technology
Panjab University
Similar Profiles
Jose Manuel HernandezJose Manuel Hernandez
Warehouse Worker at Elite Force StaffingWarehouse Worker at Elite Force Staffing
Daniel MendezDaniel Mendez
General Foreman at Elite Force StaffingGeneral Foreman at Elite Force Staffing
Emma OrtegaEmma Ortega
Gymnastics Coach at V-Force Elite GymnasticsGymnastics Coach at V-Force Elite Gymnastics